PNC Financial Services Group reviews

PNC is not atypical within corporate America -- but it is certainly just as appalling and unethical as any other bank, it simply wields many jargon-laced smoke screens with which to shield itself. My manager barely acts like a human being. In fact, almost none of the upper management (especially the corporate sales reps from other departments) are human-like at all. Speaking to them, it's like there is not a single genuine bone in their body, like the humanity has been slowly winnowed out of their soul. I've sat in on meetings and calls where not a single direct, or useful, thing was said in two entire hours. They are attempting to turn their employees into jargon-spewing monsters, too; utter automatons. Positioning and capability statements are gross and no one - particularly not younger people - will ever be drawn in by an in-person commercial delivered by a robotic employee. With the heavy sales focus, we are highly incentivized to focus all of our attention to wealthy clients while ignoring the impoverished and those with genuine need. The overdraft fees are predatory and atrocious - and PNC is content to continue to milk the elderly and physically disabled for fees that continue to make their financial life a source of stress and chaos. I've been tempted to recommend customers like that to another bank. I genuinely hope that when younger people garner the reins of power from institutions like these, that the bloodsucking corporate leeches are thrown out. Also, voiceCX is terrible. How is a 6.79 out of 7 a 4 star score? Please stop basing your employees confidence on the COMPLETELY arbitrary whims of customers who may simply be disgruntled about policy, or angry, or even prejudiced. I love almost all of my customers but there are some genuinely nasty people with similar moral character to the PNC higher ups, that just don't care about others, and enjoy tapping one star reviews on their phone to make themselves feel better. I've seen some of the people who leave our branch google reviews and many of them have never left a single rating on any business that wasn't one star.

Disgusting behavior by Bank President hiring someone with NO previous clerical experience into the highest level of admin support in the bank. A receptionist whose primary responsibility was answering the phone went to sitting on the executive floor with EAs who have 25+ years' admin experience. Embarrassing. Many employees with admin experience and demonstrated loyalty to PNC applied for the job posting but NO interviews took place - ZERO. Elitist behavior making a mockery out of the performance review and job posting processes. Contradicts the image PNC portrays as an all-inclusive employer. Empty words. Shame on senior management and HR for allowing this to happen.