Parasol Alliance reviews

3.1

43% would recommend to a friend

(39 total reviews)

Amber Bardon

59% approve of CEO

44% positive business outlook

Parasol Alliance has an employee rating of 3.1 out of 5 stars, based on 39 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parasol Alliance employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

39 reviews
1.0
Nov 19, 2025

Do not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work. Outside of this the company has nothing going for it that makes it stand out among other organizations out there.

Cons

My time at this company was marked by a toxic, fear-based culture where trust and respect are sorely lacking. Leadership does not know how to lead effectively — many individuals in senior roles lack the proper experience or emotional intelligence for the positions they hold. Decisions are often made reactively, without strategy or accountability. Employees are overworked and constantly overwhelmed. Their plates are already full, yet more work continues to be dumped on them without additional support or resources. Leadership frequently makes empty promises about improving workloads but nothing ever changes. Burnout is rampant, morale is low, and turnover is high - both voluntary and involuntary. The company has lost sight of what truly matters — its people. Employees should be the number one priority, especially since they are the ones who directly support and take care of clients. Instead, staff are treated as expendable, used to meet unrealistic expectations while being paid average salaries compared to the amount of work they do. While there are a few dedicated individuals who genuinely care about the work and their peers, the culture as a whole makes it incredibly difficult for good people to stay or succeed the second they start recognizing the how things truly operate. Until leadership addresses the deep-rooted issues of fear, overwork, and lack of accountability, this will continue to be an unhealthy and unsustainable place to work. It’s interesting to see Parasol’s HR team jumping into the reviews with clear damage control. When you look closely at the feedback, you’ll see the same themes come up again and again. These concerns aren’t random — they form a consistent pattern. Don’t let the polished HR responses distract you from what current and former employees are actually saying. Take the reviews seriously before making a decision about joining this organization.

4.0
Sep 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Management is solid overall. Some stronger than others, but no major concerns. Team is cohesive. Most are reliable and contribute. Advancement is encouraged. Promotions based on performance/lab tests. Communication is regular. Updates and documentation are consistent. Benefits are strong. ~$250 per paycheck for family health coverage. Unlimited PTO within reason. Leads with carrot, not stick. Do good work and you are fine.

Cons

Pay below industry average. Base rate $26.50/hr with typical annual increases of 1–3%. Below inflation and cost-of-living benchmarks. Poor compensation has contributed to talent attrition. Bonuses removed despite recent profit growth. Benefits partially mitigate this. Workload is high and stressful. Role includes Service Desk, onsite support, and entry-level sysadmin tasks. Mitigated by effective leadership and useful tools.

2.0
Sep 3, 2025

Don't

Recommend
CEO approval
Business Outlook

Pros

Unlimited vacation There are some genuine people here that actually follow the rules and assist when they can Onsite location was amazing and liked everyone I worked with My boss was cool but you could tell his hands were tied and couldn't hold lazy employees accountable

Cons

Parasol presents itself as "one big family", but my experience did not reflect that image. During training, we were told, “If you need help, just ask in chat and someone will assist you.” Unfortunately, this was rarely the case. Once training ended, support was minimal, and it was often difficult to get assistance from supervisors or managers. For example, I once had an onsite outage that lasted several hours without any guidance from leadership. Network engineers were so overextended that even when help was available, they often needed significant time just to review documentation and understand a client’s setup. As a help desk technician, access is extremely limited, which means you’re dependent on others who may be overwhelmed with their own responsibilities. If they’re unavailable or not actively monitoring communication channels, resolving issues becomes nearly impossible. Over time, this lack of support feels discouraging, and unfortunately, it is the client who ultimately suffers. Parasol continues to expand and onboard new clients despite having insufficient documentation for many existing ones - can't stress this enough. I’ll never forget when during the onboarding of a large multi-building client, the COO said something along the lines of: “I know we don’t have documentation, but create it as you go and everything will be fine.” Considering that every site Parasol manages is configured differently, hearing that from someone at the executive level was alarming. Additionally, accountability within the team was lacking. Some technicians contributed very little without consequence, creating further strain on those who were actively working. Finally, when I attempted to roll over my 401k, Parasol transferred it to IPX, closed the account, and left me dealing with a frustrating and unresponsive third party.

Viewing 4 - 6 of 39 Reviews

Glassdoor has 41 Parasol Alliance reviews submitted anonymously by Parasol Alliance employees. Read employee reviews and ratings on Glassdoor to decide if Parasol Alliance is right for you.