Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 31 reviews)); "great people to work with" ((in 23 reviews)); "Benefits are good but not great." ((in 22 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews)); "advancement opportunities" ((in 5 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Low pay and hard to move up." ((in 18 reviews)); "Bad place to work at the warehouse area, bad management, they care only for their area not for the company." ((in 18 reviews)); "Also, training could be improved – not necessarily the initial orientation training, but it would be good to have more “refresher” courses available to new (and “old”) team members." ((in 6 reviews)); "Favoritism, bad decision making by management" ((in 5 reviews)); "Upper management and supervisors are clueless." ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

Parts Town reviews

3.4

58% would recommend to a friend

(211 total reviews)

Steve Snower

65% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (211 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Parts Town has an employee rating of 3.4 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parts Town employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

211 reviews

1.0

Jan 13, 2020

Worst experience of my life.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Sometimes the company throws fun events for employees

Cons

My manager was psychologically abusive. Any time something would go wrong, he would find a way to blame me for it. Whenever I tried to point out that out, he would deflect by insisting that his *intentions* were pure. When I finally tried to speak up about it, I was punished with a “culture violation” for not being supportive enough (this is a three-strikes rule, and can be grounds for termination). When that happened, I wanted to curl up and die. I felt totally alienated by entire company, including the HR department.

Parts Town Response

6y

We’re sorry to hear that you had a negative experience as part of our team. This is never our intention and if you’re open to it, we would appreciate an opportunity to hear from you how you feel we could have supported you differently during your time here. We genuinely hope you’ve found a company and role that meets your needs. Our goal always is to foster an inclusive, open & honest work environment. If you’re open to a conversation please reach out to the Talent Team at talent@partstown.com.

2.0

May 10, 2019

Good but not great

Dc associate

Recommend

CEO approval

Business Outlook

Pros

Good environment for those who fit the culture, friendly atmosphere. Good benefits for full time employees.

Cons

Poor management at the supervisory level. A lot of pressure to hit meaningless goals, if you hit them or not it doesn't matter. Favoritism does exist. Employees are selectively chosen to be cross trained or chosen for certain roles in the company whether they fit the qualifications or not. Several supervisors in the DC are incompetent, however mid to upper management is more knowledgeable. Not the best job for a hard worker. Not much takeaways from the job.

4.0

Jul 29, 2016

PARTS TOWN

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

CULTURE at Parts Town is phenomenal. Every department gets along with another. Parts Town is always striving to be their best. No weekends if you work in the Office. Finally have decent Health Insurance. We have a fitness facility free to use. Quarterly BBQ's- Profit Sharing

Cons

Raises aren't always the greatest. Managers seem to have a different definition of what they consider a good employee. You will lose all of your profit sharing with 2 unplanned absences even if your on your death bed with the flu which causes you not call off if your very ill , go into the office and get everyone else sick.

Viewing 4 - 6 of 211 Reviews

Jobs at Parts Town

Manager, OEM Onboarding and Business Operations (Hybrid Work Schedule)

Manager, OEM Onboarding and Business Operations (Hybrid Work Schedule)

Manager, OEM Onboarding and Business Operations (Hybrid Work Schedule)

Parts Town

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Worst experience of my life.

Good but not great

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