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      Parts Town

      Engaged Employer

      Parts Town reviews

      3.4

      58% would recommend to a friend

      (211 total reviews)

      Steve Snower

      65% approve of CEO

      55% positive business outlook

      Ratings by demographic groups

      Parts Town has an employee rating of 3.4 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Parts Town employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      211 reviews
      3.0
      Jun 24, 2015

      Core Value

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great family like atmosphere. Most work hard and they do offer fun activities.

      Cons

      It is a busy place,but once there is downtime surely there is more to do like help your team out rather than play video games online while. One of the main priorities is to answer the phone in 3 rings or less,but god forbid this cuts into their shopping time or their 15 smoke breaks a shift.

      1.0
      Dec 20, 2018

      Director of sales

      Director of sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are very few. They claim the culture, profit sharing and casual environment are pros but they are not. It is the worst culture I have ever been employed at. I have worked for best in class companies and tey are worst in class

      Cons

      Culture, Profit sharing, work environment, incentive programs, awards are the biggest joke its a popularity contest! What they try to sell people on when hiring them are a joke compared to all other companies in the area.

      avatar
      Parts Town Response
      7y
      Thank you for sharing your feedback, we’re sorry to hear your experience working with us fell short of our intentions. We genuinely hope you’ve found a company and role that meets your needs. Our goal is to foster an inclusive and fair work environment that rewards our team members for living our core values and going above & beyond – which is why our profit sharing, incentive programs and awards programs reflect this. Our monthly and annual core value awards are 100% peer nominated. These awards are all about recognizing team members, nominated by their peers, for the incredible things they do when they think no one is watching. In addition, our profit sharing and incentive programs are solely based off of company and individual performance metrics. We apologize if these programs weren’t explained in this way and welcome your feedback on how we can make these programs more clear to new hires in the future. Please email talent@partstown.com if you’re open to a conversation.
      4.0
      Aug 13, 2016

      Excellent Opportunities for Growth!

      Customer experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Parts Town is growing so rapidly, the opportunities for career growth are endless. *Strong belief in maintaining their culture: a culture of safety, hard-work, fun! *Stands behind the Core Vales of Integrity, Innovation, Courage, and Passion. They are not just words on a website or wall. Everyone lives and breathes them every day. *Seniority is not something that is practiced here. It doesn't matter how long you have been with the company. If you are living the Core Values daily, excelling at your role, and have a unique enthusiasm, you will get the promotion you are working towards. BUT do not expect it to happen quickly. Promotions take time! *Fun. Honestly, it is just fun. The people you work with become your friends. People are not afraid to be silly and we are encouraged to be ourselves.

      Cons

      *Parking. Parking. Parking. Because of the rapid growth, the parking situation is just miserable. The executives and managers have to park in a remote lot about 2 blocks away. *Sick Policy. Honestly, this is a terrible policy. At my previous company, there was no limit to sick days that you could take and you were not penalized for it either. That fostered an environment of integrity and trust between employees and management. But here at Parts Town, people who are legitimately sick are scared to use their PTO (which they are forced to use). This causes genuinely sick people to come into work and infect the office. I get that they are trying to weed out the abusers, but it's truly alienating the good/honest employees who have to take care of sick children/elderly parents. How can I give you 2 weeks notice that I am going to have the stomach flu? Or bronchitis?

      Viewing 10 - 12 of 211 Reviews
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      Glassdoor has 214 Parts Town reviews submitted anonymously by Parts Town employees. Read employee reviews and ratings on Glassdoor to decide if Parts Town is right for you.