Does PayByPhone pay their employees well?

According to anonymously submitted Glassdoor reviews, PayByPhone employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at PayByPhone. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at PayByPhone?

42% of PayByPhone employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PayByPhone 2.8 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at PayByPhone?

Software Developer (20) , Product Designer (4) , Product Manager (4) , Senior Software Developer (4) , Senior Software Engineer (4) , Manager (3) , QA Analyst (3) , Senior Product Manager (3) , Software Development Manager (3) , Customer Support Representative (2) , Management (2) , Sales Manager (2) , Software Engineer (2)

What are the pros of working at PayByPhone according to real employee reviews?

"Great people on the ground that care (at least the ones that are left)" ((in 20 reviews)); "Good work/life balance" ((in 7 reviews)); "There are still some dedicated colleagues who foster a positive, collaborative spirit despite the challenges." ((in 7 reviews)); "introduce an in office routine gradually, as well as interact with members across all teams and departments." ((in 6 reviews)); "good perks and benefits" ((in 5 reviews))

What are the cons of working at PayByPhone according to real employee reviews?

"Also the salary is on the low side." ((in 7 reviews)); "Disorganized and chaotic management (constant change and reorganization)." ((in 6 reviews)); "Aucun objectif du manager et aucune réunion hebdomadaire" ((in 5 reviews)); "Unclear communication." ((in 5 reviews)); "Bad Leaders and pay." ((in 4 reviews))

What are employees saying about PayByPhone layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PayByPhone layoffs and their outlook for job security at PayByPhone in 2026.

PayByPhone reviews

2.7

42% would recommend to a friend

(134 total reviews)

Jonny Combe

31% approve of CEO

33% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.8

Culture & values

2.8

Work/Life balance

2.7

Career opportunities

2.6

Senior management

2.5

Compensation and benefits

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

134 reviews

2.0

Oct 29, 2021

Too much to do, everything is a top priority

Software developer

Recommend

CEO approval

Business Outlook

Pros

Management is nice and they really do try hard to do what they can with what they have. The people & culture team is second to none.

Cons

Leadership has known in the past that there isn’t clear focus. They tried to fix it by defining OKRs but they created like 40 key results, and then they have these massive side chunks of work that have nothing to do with the OKRs. Priorities constantly shift. The team is underfunded and understaffed for what they want to do. They have this monolith that they’re obsessed with decoupling. Application is fragile and there are a lot of outages. When there’s an outage all management says is how bad it is.

PayByPhone Response

4y

Thank you for providing us with your feedback. Last year, we formalized OKRs to help achieve our company objectives. This year we continue to refine our process to be both more disciplined, inclusive and tempering of our enthusiastic aspirations in the scoping of respective divisional and individual objectives, as they cascade from our business strategy. We look forward to you seeing the positive results of our efforts in the very near future. We appreciate your constructive feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com

1.0

Oct 25, 2021

Mediocre work environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some great people work there

Cons

Old tech stack inhibits improvements. Priority's shift constantly which is frustrating.

PayByPhone Response

4y

Thank you for providing us with your feedback. This year, we introduced OKRs to help achieve our company objectives. As we learn more, encounter unexpected challenges, and make strategic decisions to pivot, the approach and scope change accordingly. We appreciate your constructive feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com

5.0

Sep 23, 2021

Pivoting in the Right Direction

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The biggest pro is the people. There have been a lot of leadership changes this year, and with that, a big change in culture. Very positive and looking towards even more improvements going forward.

Cons

No cons as of yet.

PayByPhone Response

4y

Thank you for providing us with your feedback! This is an exciting time to be a part of PayByPhone and we are glad to have you on our team!

Viewing 67 - 69 of 134 Reviews

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Ratings by demographic groups

Reviews by job title

Too much to do, everything is a top priority

Mediocre work environment

Pivoting in the Right Direction

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