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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (134 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      134 reviews
      5.0
      May 20, 2021

      Great Place To Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture is great and a hybrid working environment is offered, which shows how flexible the company is. There is no micro-management; employees are trusted to do their jobs and we're all treated like adults. The people are extremely friendly and helpful and there is a real 'one team' mentality. You can tell that management really values all employees as so much is invested in training, learning & development.

      Cons

      Not a con for me, however it is very fast paced and busy, so is only a place for those who enjoy this environment (I personally love it).

      avatar
      PayByPhone Response
      4y
      Thank you for providing us with your feedback! This is an exciting time to be apart of PayByPhone and we are glad to have you on our team.
      3.0
      Apr 23, 2021

      Well, it's better than the games industry

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Emphasis on continuous improvement within dev org, particularly leadership. - Thoughtful accommodations and generous individual benefits during pandemic. - Better-than-average transparency from executive on broad company issues. - Great place to advance by "ask for forgiveness instead of permission" methods executed in good faith. - Outstanding colleagues.

      Cons

      - Leadership is very slow to recognize and address systemic / cultural / structural problems, treating their symptoms (burnout, retention issues) as failures of the individual ("you can skip lunch to attend mindfulness training to fix your burnout"). - Massive timeline pressures put dev teams in survival-mode mindset, causing siloing and preventing real improvement. - Dev org pushed all the way to the right on project timelines -- PBP feels like a traditional industry player with some software projects, not a software company. - Developers and dev teams treated like faceless, interchangeable pieces in a game of Gantt Chart Tetris rather than individuals, to the point where most managers will get upset if you say "people" instead of "resources" (and those who don't get mad treat it as a joke). - HR runs statistical games to claim that salary is "on par with market standard" while carefully excluding the companies PBP loses its talented developers to. - Product management is a revolving door. - Established business model is a race to the bottom but that's where 80%+ of effort goes. - Tendency to hire externally for management/leadership roles - usually people the CTO knows from elsewhere - rather than promoting internally. - Dev leadership is a sausage party.

      avatar
      PayByPhone Response
      4y
      Over the past year, we have made substantial progress in our efforts to align our business plan with our strategic goals; part of which included improving our leadership and decision making. That being said, we understand that there is always room for improvement and are continuously looking for ways to improve. We appreciate your feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com.
      2.0
      Mar 21, 2021

      It's messy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great people Snacks, drinks & social events (pre-covid days) Internet rebate

      Cons

      A lot of tech debt and grunt work Top-down decision making (with little concern for impact on teams) Priorities constantly changing Unrealistic expectations

      avatar
      PayByPhone Response
      4y
      Thank you for taking the time to provide us with your feedback. We have worked tirelessly to define our company objectives at the beginning of the year; however, organizational change is not a linear process. This is an exciting time to be part of PayByPhone, as we are continuously learning and implementing improvements to our current processes. As we grow, we are open to having a conversation with you to hear more about your experience. You can reach us at people@paybyphone.com.
      Viewing 76 - 78 of 134 Reviews
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      ReviewsPayByPhone reviews

      Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.