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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (133 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 133 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      133 reviews
      3.0
      Oct 6, 2020

      Terrible management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Snacks, perks, casual tech company environment. Big investment from VW

      Cons

      Fake company culture, if you don't click you're out. Workplace is very political, departments often clash against each other. Some internal turmoil that isn't made clear to employees. Unclear communication. Very few people with personality, talent & compassion. Depending on the team, can get away with coasting as long as you "look" like you're doing work or you go unnoticed. Especially folks who belong to the pre-VW era; not helpful, lazy, streaming while at work, not very compassionate. This one embittered head of department has an immature managerial style although they've been in the company for years and should know better. Very fake and negative environment. Their lack of communication is tremendous and they're verbally abusive. Felt defeated working there, all talk (says one thing and doesn't deliver).

      avatar
      PayByPhone Response
      5y
      Thank you for providing us with your feedback and we are sorry to hear that your experience did not match your expectations. The growth and development of our team members, including our management team members has been a big focus for us. This year, we have built tools and resources to provide development opportunities for our people, including a new leadership development program and skills training courses and workshops. It’s no secret that PayByPhone has grown immensely over the past few years, and a priority for us going forward is to ensure our people have the opportunities to grow and develop into strong leaders. Transformation takes time and we are investing in it. Lewisa Anciano, VP, Global HR at PayByPhone
      3.0
      Sep 13, 2020

      Promising Company

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are willing to self improve and share what they have learned. Despite being busy, people with good knowledge are accessible and helpful. Middle management strive to maintain a degree of transparency about decisions and plans. Trying out new things are encouraged. Optimistic outlook.

      Cons

      Unclear and changing expectations Changing priorities

      avatar
      PayByPhone Response
      5y
      Thank you for taking the time to provide us with your feedback. It’s great to hear you had a positive experience while working with us at PayByPhone. We work hard to encourage collaboration and innovation amongst our teams and are happy to hear your time at PayByPhone aligned with the expectations we have set for ourselves. While we understand there are still some areas that need improvement, we appreciate your constructive feedback.
      2.0
      Aug 27, 2020

      There are better companies to work for in Vancouver

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on the team, can get away with coasting as long as you "look" like you're doing work Snacks Yaletown location

      Cons

      lack of alignment at all levels hesitates to stand out from the crowd- takes too long to make decisions Technical debt is a huge mess- Development & Product teams aren't on same page Lack of strategy for the future of the company - it's a big mess Is all talk- says one thing and doesn't deliver Feel defeated working here- looking for new work not a modern organization

      avatar
      PayByPhone Response
      5y
      We’re sorry to hear that you feel your experience at PayByPhone hasn't been the best and appreciate you for voicing your concerns. Over the last few years, a lot has changed at PayByPhone, and among change comes news challenges and opportunities. This year specifically we have focused on the development of our team members by providing them with the resources needed to develop their skills. We plan to build on this and continue to rollout training workshops that provide more guidance and support to our employees. In efforts to improve our strategic focus and alignment throughout the organization, we are committed to developing a standardized process that provides clarity and transparency to our PayByPhoners. We are striving to become the most exciting smart parking organization in the world and transformation like this takes time and patience. Lewisa Anciano, VP, Global HR at PayByPhone
      Viewing 97 - 99 of 133 Reviews
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      ReviewsPayByPhone reviews

      Glassdoor has 148 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.