You’ll move up so quickly because they are selling products faster than they can keep PSD specialists. You’ll get high value clients that need experience but it doesn’t matter - you’re expected to figure it out.
Other departments will not help you & at times make your life harder. ANYTHING AND EVERYTHING lands on YOUR shoulders as The specialist & you just better get use to it because if you think otherwise - you don’t have the “Paycom vision”
Management could care less about how overworked or stressed you are. They will give you the go around about how they will take your feedback & see what they can do. They won’t. So many of us have given that feedback & nothing is done. Management absolutely does not have your back. It’s always the client is right & you are wrong.
Get ready for an ungodly amount of calls. I take anywhere between 120-180 calls a week - 25-40 a day. Not even 15% of those are my actual clients by the way. On top of those calls I’m expected to schedule meetings with my clients, answer incoming emails (you’ll get around 150-200 a day) & all to be done between 8-5 because they monitor your overtime & you’ll be placed on a performance improvement plan if you can’t keep up because it’s obviously your fault. Most of us work off the clock to avoid getting in trouble & we do it so we can catch up.
They take advantage of their workers because they know some of us can’t go & make the type of money working another job. You don’t have to have a college degree with this position. And because of that, some of us are trapped in this position because it provides for our family. But in return we are taken from our families. The home work life balance is nonexistent. You constantly worry you didn’t do something or that your client is going to escalate & you’ll get fired. My anxiety is through the roof with this job but I can’t leave because my family’s financial stability depends on it.
All around this job just sucks. Overworked & there is no end in sight. They will tell you they are hiring so much but in reality only 3-6 specialists stay out of a 20-30 hiring class. That should tell you something... Look somewhere else or at a different position. I absolutely do not recommend this position.
