Does Peak Support pay their employees well?

According to anonymously submitted Glassdoor reviews, Peak Support employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Peak Support. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Peak Support?

92% of Peak Support employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Peak Support 4.6 out of 5 for work life balance, 4.5 for culture and values and 4.6 for career opportunities.

What are the top reviewed jobs at Peak Support?

Associate (51) , Team Leader (36) , Customer Service Associate (24) , Customer Service Representative (21) , Customer Service Representative (CSR) (15) , Subject Matter Expert (SME) (14) , Manager (12) , Service Delivery Manager (9) , Quality Assurance Analyst (8) , Team Lead (8) , Team Member (8) , Training Specialist (8) , Content Moderator (6) , Talent Acquisition Specialist (6) , Phone Associate (5)

What are the pros of working at Peak Support according to real employee reviews?

"Permanent work from home and stable pay" ((in 45 reviews)); "Many BPO's claim that they have a positive culture but never truly execute on or live out their values." ((in 39 reviews)); "They are nice people to work with." ((in 29 reviews)); "Friendly and approachable seniors and management." ((in 24 reviews)); "Offers competitive salary and with good work environment" ((in 22 reviews))

What are the cons of working at Peak Support according to real employee reviews?

"Favoritism is also prevalent." ((in 3 reviews))

What are employees saying about Peak Support layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Peak Support layoffs and their outlook for job security at Peak Support in 2026.

What are the top reviewed Peak Support locations?

Boston , Cambridge , New York , Miami , Massachusetts Avenue Heights , Chicago , Appomattox , Charlotte , Austin , Celina , Dallas , Houston , Galion , Mansfield , San Francisco , Reno , Waldorf , Rodriguez Colonia Number 2 , Canada , United States Coast Guard - Air Station Sacramento

Peak Support reviews

4.5

92% would recommend to a friend

(477 total reviews)

Jonathan Steiman

96% approve of CEO

93% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Work/Life balance

4.6

Career opportunities

4.5

Culture & values

4.4

Senior management

4.4

Compensation and benefits

Peak Support has an employee rating of 4.5 out of 5 stars, based on 477 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

477 reviews

1.0

Sep 29, 2022

Don't waste your time applying

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Professional and accommodating final interview.

Cons

The recruiter sounded like he was not interested in welcoming newbies, and do the job offer at all. The reason may be because of the offered salary. The job offer is very low in the market, having them operate in the industry for quite awhile. Your experience will never be valued. Will require high specs on your PC/Laptop, noise cancelling headset, backup internet, backup power -- while they won't provide you any equipments or an allowance for it.

Peak Support Response

3y

Thank you for taking a moment to provide us with your review. With each review, we take the opportunity to research the information provided and make thoughtful decisions in our processes. We recently completed a compensation review of all positions, and believe we are competitive in the market, as well as providing additional benefits that are both robust and valued. Many of our positions are provided with equipment, but those that are not are being reviewed to ensure our expectations are inline with other employers in the remote space. Thank you again for your time.

1.0

Sep 25, 2022

power-tripping management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

we have a permanent work from home setup

Cons

meager pay, power-tripping management, not open to feedback

Peak Support Response

3y

Thank you for the feedback. We believe we have a very effective "open door" policy, which allows our employees to speak with any member of the leadership team, including our CEO and COO. If you have not already done so, I would encourage you to set up time with a member of our People team to discuss your concerns, we want to hear your feedback, this is how change happens. We recently completed a compensation review, and we believe our wages, and benefits are very competitive in our market. We continually look for ways to enhance opportunities for employees, and we have an excellent promotion from within program.

5.0

Sep 20, 2022

Supportive team

Customer advocate

Recommend

CEO approval

Business Outlook

Pros

Peak Support offers a non-toxic workplace. People are friendly and easy to talk to.

Cons

I can’t think of any at this time.

Peak Support Response

3y

Thank you for taking time to provide us with feedback. We appreciate your recognition of the culture we have built and continue to develop!

Viewing 406 - 408 of 477 Reviews

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Don't waste your time applying

power-tripping management

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