Peak Support reviews

No internet reimbursement, but either forces you to have a back up internet (mobile hotspot, or pocket WiFi), or have a dual ISP at home (doesn’t make sense) otherwise, internet issues are taken against your productive hours. Not pro agent, but pro client or manager; for instances of work mistakes (areas of opportunities) some TLs would rather go straight to HR for judgment than coach their agents first for future prevention. They’d rather lose people than lose their client/s. Since career advancement is fast, filtering can be less strict. Hence TLs that get promoted may not be too experienced. Has already became a typical toxic BPO employer Requires camera on, and clean desk policy. Camera on is ok, but clean desk policy? Come on, this isn’t an on site type of work. Wells Fargo, Chase, AMEX doesn’t even have such policy for work from home. “People leave bosses, not their companies”

As the company is still young, we are often required to learn things on our own in real-time. However, this is usually a welcome challenge and the team is always willing to offer support.