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      PerfectServe

      Engaged Employer

      PerfectServe reviews

      4.4

      91% would recommend to a friend

      (286 total reviews)
      avatar

      Guillaume Castel

      98% approve of CEO

      93% positive business outlook

      Ratings by category

      4.7

      Culture & values

      4.5

      Diversity & inclusion

      4.5

      Work/Life balance

      4.5

      Career opportunities

      4.4

      Senior management

      4.0

      Compensation and benefits

      PerfectServe has an employee rating of 4.4 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      286 reviews
      3.0
      Dec 31, 2017

      Growing Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hiring for lots of different positions

      Cons

      Company grew too fast. Employee parties, picnics, free sodas all stopped while company raking in highest earnings in history. Morale suffered. Promotions didn't occur often enough and management positions given to outsiders, not current employees. Result has been a huge employee turnover. Employees with most experience and company knowledge has left and gone elsewhere. Text Agents laid-off and now company hiring part-time Text Agents. Doesn't make sense to let employees go and turnaround and hire for same positions. Salaries were higher before Human Resources personnel hired. Employees do not seem to be important commodity for the company any more. Management and Board Members seem to be profiting from companies huge growth, but not the heart and soul employees of the company. Greed is a terrible thing.

      avatar
      PerfectServe Response
      8y
      Thank you for your comments. However, I wanted to clarify a few inaccuracies . PerfectServe celebrated it's 20th anniversary in 2017 with a huge company picnic in Knoxville and a separate event at our Chicago office. 90% of promotions come from within and we reduced turnover in 2017 by more than 25% from 2016. Our employees and their feedback are very important to us and we show that by offering a weekly 1 question survey so that we can keep our finger on the pulse of the organization. Many changes have happened b/c of this valued employee feedback. Leaders in any organization often have to make tough decisions in order to manage to our budget and those decisions are not always popular. As you said, we are a growing company and it is a very exciting time to be a part of PerfectServe. We thank you for your service and wish you nothing but the best in your future endeavors.
      1.0
      Aug 26, 2017

      Great product, executive disaster.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Above-average pay for the area, many positions allow you to work from home when you need to.

      Cons

      This company is an absolute managerial disaster. A majority of the members of upper management and the Executive Team have either been promoted without the necessary skills to actually manage people and projects, or have been misled about their roles and authority when they've been brought in from other companies. The general consensus among good, solid employees who leave (15 or more in the last month) is that they've never had their expertise stripped so quickly by such a poisonous culture.

      avatar
      PerfectServe Response
      8y
      When employees are asked, "What do you love most about working at PerfectServe?" More often than not, the answer is the culture and the people. Employee referrals is our #1 resource for filling roles at PerfectServe, which speaks to the happiness level of our employees. The perception that "15 or more" people have left in the last month is inaccurate. Please keep in mind that employees leave an organization for a variety of reasons, voluntarily or involuntarily. It is unfortunate that you have left with a different outlook than most. We wish you the best in your future endeavors.
      1.0
      Mar 10, 2014

      They only take care of you if they need you

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are needed you get flexibility and decent pay.

      Cons

      They make promises that they never seem to keep. You get strung along until you decide enough is enough or they no longer need you They treat hourly workers poorly and take advantage of them on a constant basis.

      Viewing 16 - 18 of 286 Reviews
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      ReviewsPerfectServe reviews

      Glassdoor has 291 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.