PerfectServe reviews

4.4

91% would recommend to a friend

(286 total reviews)
avatar

Guillaume Castel

98% approve of CEO

93% positive business outlook

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 286 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

286 reviews
2.0
Jun 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Friendly management team and staff.

Cons

Made promises that they never had the means or intentions to keep and did it on several accounts and with multiple different employees. Employees on the "Help Center" side have very little flexibility in their own decision-making and are continually supervised and monitored as part of workforce management. Compensation is extremely low for the amount of work that is done and extra work and projects rarely go unrecognized unless you have a special relationship with upper management.

2.0
Jul 8, 2023
Recommend
CEO approval
Business Outlook

Pros

The company offers a great software product with impressive implementations and decent customer support. I believe in the goals of the company and in what it provides to customers.

Cons

Management doesn’t listen nor care. A work-life balance does not exist. Work conditions worsen until it is impossible to complete all your tasks, even remotely close to your standard of quality, in the time a week has to offer — even if you work twice the typical 40-hour workweek. When people quit or lose their jobs, they aren’t replaced — the remaining people’s workloads just increase without a bump in pay or even a bonus. You will be micro-managed, and you will take the fall for more senior employees in the event they make a mistake. Direct reports aren’t as supportive or appreciative as they should be. The company flaunts how much they care about mental health, but on a personal level and in the day-to-day, you’ll quickly learn that management doesn’t care at all. You will wonder if you’ll ever have upward mobility or be paid a salary anywhere in the range of what is standard for this industry. I could go on.

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PerfectServe Response
2y
Hi there, First, thank you for the time you devoted to PerfectServe and the many ways you likely helped our customers—your efforts are so appreciated. You're right that employees are our most valuable asset. Along those lines, we want to reiterate (without sounding trite) that employee well-being is always one of our top priorities. It's one of the most common discussion points for the entire leadership team. You may have had a chance to participate in one of our company-wide employee surveys, which we conduct twice a year, but an important function of these surveys is to gauge the overall team "temperature" and try to surface any pain points that can be alleviated. We'll be the first to acknowledge that wellness is an ongoing mission that requires lots of tweaks and attention to make sure you're meeting the needs of the moment, but overall, we're pleased with 1) our low turnover numbers and 2) the notable increase we've seen in the employee well-being score as tracked by our people management platform. These are signs that our efforts are having a positive impact, and we'll keep finding ways to be better. Our people are the reason for PerfectServe's many successes, so rest assured that we're doing everything we can to retain, hire, and grow the best and the brightest. Thanks again for your feedback, and best of luck in your career moving forward. - Jeff Brown, COO
2.0
Jan 20, 2022

Management Thoughts

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Smart employees that want to make a difference and care about clients - Important work is done

Cons

- Many talented people came and went due to hostile work environments or speaking their mind. Management never seemed to care enough to change any of the bad behavior - Below market pay for tech

Viewing 19 - 21 of 286 Reviews

Glassdoor has 291 PerfectServe reviews submitted anonymously by PerfectServe employees. Read employee reviews and ratings on Glassdoor to decide if PerfectServe is right for you.