Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has been stable over the past 12 months.

How satisfied are employees working at PerfectServe?

91% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"The culture I believed at this time was great." ((in 24 reviews)); "Great people and environment" ((in 22 reviews)); "Great work life balance" ((in 13 reviews)); "collaborative environment, work from home" ((in 13 reviews)); "If you are needed you get flexibility and decent pay." ((in 9 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "Micromanaged, mistreated by boss, and overall not appreciated by management really sums it up." ((in 10 reviews)); "Not always 100% clear on who is responsible for what project, but this communication has improved since I joined and have learned the ropes." ((in 3 reviews))

What are the top reviewed PerfectServe locations?

Knoxville , Atlanta , Chicago , New York , Raleigh , Los Angeles , Baltimore , Tennessee City , Covington , Washington , Austin , Fort Worth , Texas City , Minneapolis , Tennessee Ridge , Murfreesboro , Nashville , Greensburg , Reno , Fort Lauderdale , Cocoa Beach , Greenville , Mauldin , Alpharetta , Florida City , Arizola

PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Ratings by category

4.7

Culture & values

4.5

Diversity & inclusion

4.5

Work/Life balance

4.5

Career opportunities

4.4

Senior management

4.0

Compensation and benefits

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

288 reviews

3.0

Nov 8, 2022

It was a good start

Team leader

Recommend

CEO approval

Business Outlook

Pros

most coworkers were great. There are some fun team building things.

Cons

Managers play favorites. Low pay

PerfectServe Response

3y

Thanks so much for this feedback and for your time contributing to PerfectServe's mission. We absolutely agree that our people are the best! It's our sincere belief that leaders should manage and evaluate people based on their performance—favoritism shouldn't factor into the equation. We have experienced significant growth over the past few years, which is great, but one of the offshoots of growth is that it can take time to optimize team structures and dynamics after the fact. We have some first-time leaders who are still getting into the groove with people management, and that's why we've made leadership training and development programs a major priority for 2023. Again, thanks so much for sharing some candid thoughts. We wish you the best of luck wherever your career takes you!

5.0

Sep 14, 2022

Great SaaS Company

Customer success advisor

Recommend

CEO approval

Business Outlook

Pros

Amazing coworkers, generous PTO, company culture, work life balance, American and Canadian holidays off, fully remote options with one office location

Cons

Limited upward mobility, fully remote, sink before you swim mentality

PerfectServe Response

3y

Thanks so much for your feedback. Regarding our "limited upward mobility" comment, we in the process of evaluating a more formal career path program that we hope to launch in 2023. - PerfectServe PeopleOps Team

4.0

Aug 11, 2022

Great company with a few challenges

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Extra holidays (We have both US and Canadian Holidays off) - Generous PTO for people who have been with the company for a while - Most mid level managers, directors, and VPs are great to work with, but there are some major exceptions to this - Pay is generally good for most roles, though some are compensated better than others - I really do feel like our tools lead to positive outcomes in healthcare - I feel like I can take time off without being criticized - I have had great managers to work for

Cons

- Unrealistic sales goals causing the sales team to sign junk deals - Executive team comes off as rather untrustworthy during larger company meetings - There is always a feeling that the leadership goals are not what they display on company meetings, and that there is a secret agenda behind the curtain - There have been instances of skilled resources being let go due to reorganization - Lots of turnover (most companies face this as well, so not exclusive to PerfectServe) A longer note for those interested in working at PS: Your experience will depend a lot on which department you are hired into. Most departments are great and are full of fantastic teammates (I cannot emphasize this enough). There are a select few areas of the company that are incredibly toxic and difficult to work in. Thankfully, those are few and far between, but I want to warn those who want to work at PerfectServe that they do exist. Be extra weary in your interview process. If you find yourself in one of the more positive departments, I promise you will think PS is great.

PerfectServe Response

3y

Thank you for leaving such thoughtful feedback - the good and the bad. I would love to drill into a number of these areas. Please don't hesitate to reach out to me directly if you are open to a discussion. Thanks. -jeff (COO)

Viewing 208 - 210 of 288 Reviews

Jobs at PerfectServe

Manager, Project Management Office - US Remote

Implementation Consultant I - US Remote

Software Engineer - US Remote

Senior Financial Analyst - US Remote

Support Center Shift Supervisor - US Remote

PerfectServe

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It was a good start

Great SaaS Company

Great company with a few challenges

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