PetSmart Support Manager (Associate Lead With Keys) reviews

3.1

41% would recommend to a friend

(101 total reviews)
avatar

Ken Hicks

66% approve of CEO

41% positive business outlook

Support Manager (Associate Lead With Keys) employees have rated PetSmart with 3.1 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Support Manager (Associate Lead With Keys) professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Support Manager (Associate Lead With Keys) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

101 reviews
3.0
Nov 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Great first job, able to move up if you have a good management team. This location is very LGBTQ+ friendly however I cannot speak for all locations.

Cons

Corporate really doesn't care for associates. They make up “belonging weeks” and such but bottom dollar is always more important than associates and small animals in our care.

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PetSmart Response
4y
Thanks for taking the time to review. We're sorry you are not enjoying your time at PetSmart and want to see what we can do to help. Please feel free to reach out to the CareSmart line at 1-800-738-4693, thanks for bringing this to our attention.
2.0
Nov 1, 2021
Recommend
CEO approval
Business Outlook

Pros

You work with animals occasionally

Cons

Management has a bad issue with playing favorites, they do not consider experience, production or level of effort.

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PetSmart Response
4y
Thank you for your feedback, we appreciate you taking the time to review. Please know that you can connect with us via the CareSmart line at 1-800-738-4693 to speak further on anything mentioned above so that we can help.
4.0
Sep 24, 2021
Recommend
CEO approval
Business Outlook

Pros

More personalized experience with regular customers Employee discount

Cons

Poor management really makes or breaks the job Corporate policy can sometimes hinder the well being of pets

Viewing 70 - 72 of 101 Reviews

Glassdoor has 11,092 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.