Is PetSmart a good company to work for as a Support Manager (Associate Lead With Keys)?

Support Manager (Associate Lead With Keys) professionals working at PetSmart have rated their employer with 3.1 out of 5 stars in 101 Glassdoor reviews. This is an average score with the overall rating of PetSmart employees being 3.1 out of 5 stars. Search open Support Manager (Associate Lead With Keys) Jobs at PetSmart now and start preparing for your job interview by browsing frequently asked Support Manager (Associate Lead With Keys) interview questions at PetSmart .

Does PetSmart pay Support Manager (Associate Lead With Keys) employees well?

Support Manager (Associate Lead With Keys) professionals rate their compensation and benefits at PetSmart with 3.1 out of 5 stars based on 101 anonymously submitted employee reviews. This is 6.7% better than the company average rating for salary and benefits. Find out more about Support Manager (Associate Lead With Keys) salaries at PetSmart.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (371) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 542 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 451 reviews)); "Good benefits and 401k." ((in 385 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 251 reviews)); "Good work environment and people" ((in 151 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 959 reviews)); "Low pay to hire people in creates a high turnover and constant hiring for management." ((in 765 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 457 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 203 reviews)); "Horrible store managers" ((in 96 reviews))

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PetSmart Support Manager (Associate Lead With Keys) reviews

3.1

41% would recommend to a friend

(101 total reviews)

Ken Hicks

66% approve of CEO

41% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.4

Culture & values

3.1

Compensation and benefits

3.1

Career opportunities

2.8

Senior management

2.5

Work/Life balance

Support Manager (Associate Lead With Keys) employees have rated PetSmart with 3.1 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Support Manager (Associate Lead With Keys) professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Support Manager (Associate Lead With Keys) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

101 reviews

4.0

Aug 19, 2021

Overall mostly a great place to work.

Associate lead with keys

Recommend

CEO approval

Business Outlook

Pros

Team is great and helpful, lots of playing with the animals as you care for them, nice discount for your own pets as well.

Cons

Not enough hours, and pay is not the best. Sometimes customers can treat you rudely acting like they know more than the employees.

4.0

Aug 13, 2021

Retail experience

Associate lead with keys

Recommend

CEO approval

Business Outlook

Pros

Retail experience is always a plus for hiring managers at future jobs. Company was inclusive and diverse. Taught me how to handle difficult situations and how to better work in a customer engagement environment.

Cons

Until full time the hours and schedule can be unreliable. The team I had was amazing but hiring process can allow for questionable hires

PetSmart Response

We appreciate you taking the time to share your experience with us! We're glad you enjoyed your life at PetSmart. Thanks for all that you did!

3.0

Jul 5, 2021

For the joy and not the money

Associate lead with keys

Recommend

CEO approval

Business Outlook

Pros

The people there are the loviest bunch of workers and actually care about you individually

Cons

Corporate has absolutely no idea how to do thing effectively and efficiently. Most changes they make only make things harder on the staff

Viewing 73 - 75 of 101 Reviews

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PetSmart Support Manager (Associate Lead With Keys) reviews

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Reviews by job title

Overall mostly a great place to work.

Retail experience

For the joy and not the money

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