PetSmart Support Manager (Associate Lead With Keys) reviews

So as i said, a lot of changes have taken place. some positions have been cut from store management, mine was one of them. I am just a cashier now because that was my only option. take a cashier position or lose my job and let my family starve. The company used to have some issues like with Rainbow exotics, which is to say the way that they treated the animals that petsmart sold to customers as pets. Now the biggest issue is the company is starting to take on the this culture that its ok for us to be understaffed and for the customer to go without help. Although they will tell you that the customer comes first, its obvious when you enter my store and i have one petcare associate and one cashier and only me to cover the entire customer base at our peak sales time. They give impossible standards for you to meet. They expect more work for less money. Some of those things happened before the change, now things are even worse. my store is considered a tier 3 store. so our hours got cut. we now have less stocking hours so its on people like me who (now as a cashier) has to somehow manage the register stock and ask customers if they need assistance, and dont tell the managers that you cant do this, because guess what its retail and your replaceable.