PetSmart Support Manager (Associate Lead With Keys) reviews

3.1

41% would recommend to a friend

(101 total reviews)
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Ken Hicks

66% approve of CEO

41% positive business outlook

Support Manager (Associate Lead With Keys) employees have rated PetSmart with 3.1 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Support Manager (Associate Lead With Keys) professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Support Manager (Associate Lead With Keys) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

101 reviews
3.0
Aug 28, 2018
Recommend
CEO approval
Business Outlook

Pros

-work with animals -get to host fun events -pays more than an average retail job

Cons

-email capture pressure -VoC pressure (bad reviews on things stores can’t control like price we get dinged for) -cutting hours and raising expectations -misinformation in care guides -customers assume you have vet tech knowledge and leave bad reviews when you can’t give medical advice...

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PetSmart Response
7y
Thank you for sharing your experience. Our primary focus is on pets and pet parents, and I can see how this could concern you. We are always looking for ways to improve, so I'll share this feedback with the appropriate team members. Also, feel free to share more about your experience via the CareSmart line at 1-800-738-4693. Thank you, again, for taking the time.
4.0
Feb 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, great mangers and coworkers

Cons

Rude customers who feel your beneath them, some associates don't care about their job and it falls on others to do the job.

Viewing 97 - 99 of 101 Reviews

Glassdoor has 11,092 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.