PetSmart Support Manager (Associate Lead With Keys) reviews

3.1

41% would recommend to a friend

(101 total reviews)
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Ken Hicks

66% approve of CEO

41% positive business outlook

Support Manager (Associate Lead With Keys) employees have rated PetSmart with 3.1 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Support Manager (Associate Lead With Keys) professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Support Manager (Associate Lead With Keys) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

101 reviews
4.0
Jan 12, 2021

Great team

Recommend
CEO approval
Business Outlook

Pros

Good team with clear goals and they really are there to help

Cons

Its still retail work so the same issues that any retailer would have are present

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PetSmart Response
5y
Hi! Thanks for taking the time to review. We're so happy to hear you enjoy your team and your life at PetSmart. Please know, you can always connect with us via the CareSmart line at 1-800-738-4693 to chat about anything additional. Thank you!
4.0
Sep 21, 2020

good and bad

Recommend
CEO approval
Business Outlook

Pros

the animals and general peolle

Cons

they work you to the bone with little recognition.

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PetSmart Response
5y
Thanks for sharing your experience with us. We appreciate all that you do for the pets that come into the salon! We would also like to connect with you via the CareSmart line at 1-800-738-4693 so we can understand more about some of the things you mentioned above. Thanks again!
5.0
Sep 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Good hours Nice people Get to pet dogs Learn a lot

Cons

Rude customers When it’s slow it can be kinda boring

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PetSmart Response
5y
Thank you for the review and for your commitment to helping pets enjoy happy and healthy lives! That shared passion and love for pets between PetSmart associates and pet parents creates a very special bond. Thank you, again, for sharing your experience.
Viewing 88 - 90 of 101 Reviews

Glassdoor has 11,092 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.