PetSmart reviews

3.1

37% would recommend to a friend

(10,789 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,789 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
May 4, 2010
Recommend
CEO approval
Business Outlook

Pros

Helping customers have healthy and happy experiences with their pets was the number 1 reason to work at PetSmart. The supervisors as a whole were supportive as long as you did very well in your department rating (basically, you do a good job and they were supportive). Just like any company, they were always pushing to increase sales.

Cons

The store manager was not a very good manager and that effects morale in a negative manner. I always tried to get the employees to enjoy their job and fellow employees. The pay was okay, but they were stingy with bonuses and raises. Depending on the store manager you may have injuries from working too hard!

3.0
May 1, 2010

So So Place to Work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun Environment if you like animals. Decent Employee Discount Yearly Reviews Some what flexible schedule Decent benefits Well thought out computer systems

Cons

Extremely low pay for work expected. Difficult to keep employees (rotating door) Sales goals unreasonable. Required to clean up pet excrement. Unfriendly Management.

2.0
Apr 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Being a Store Manager for PetSmart is a great opportunity for someone who enjoys retail, who is young and single. PetSmart Store Managers have the opportunity to learn retail management in a small "big-box" environment.

Cons

PetSmart Store Managers are not given enough autonomy to manage the personnel inside of their store. There is a tendency for personnel decisions to be micromanaged from the DSM level.

Viewing 10711 - 10713 of 10,789 Reviews

Glassdoor has 11,052 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.