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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,789 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,789 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Apr 28, 2010

      Not too bad.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you love animals, you will get your animal fix everyday at PetSmart. The company tries hard to make it a somewhat fun place to work and most of the customers (pet parents) are pleasant to deal with.

      Cons

      It is still retail and the retail industry has struggled over the last 18 months, as a result staffing levels have been reduced in a business that carries live goods. Every one is asked to do more (economy issues), but the work expectations coupled with the customer service expectations are unrealistic with the amount of staff that is allowed. Always changing policies and rules make it hard to remember from day to day which form to use, how to sign (first name last initial), where to sign, and when to sign.

      2.0
      Apr 23, 2010

      Not a bad place to work, depending on where you are...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent discount and full time employees receive excellent benefits that get better as you work for the company longer

      Cons

      Depending on where you work, and who your supervisors are will make all the difference. The DM is too far spread out to focus on each store individually, allowing some store managers (or assistant managers) too much freedom and power. By the same token, not all of the DM's are even helpful and in many instances you'll be dissatisfied with the changes in the store by either DM or corporate. If your part time, don't expect a regular paycheck, your hours will fluctuate wildy and if you want more then a few hours, you'll have to have nearly completely open availability, even as a part-timer

      2.0
      Apr 20, 2010

      shop smart, not work smart.

      Bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      semi-laid back atmosphere, able to be exposed to a variety animals daily. a very good way for a pet owner to gain more knowledge and pet care skills. discount is minimal but still helps.

      Cons

      because of management being laid back... you might not ever hear of store goals, available promotions, or any other company news with out googling it. if not a pet person i don't think this is proper job for anyone who does't like being around animals. even with so many "safety standards" it is very appalling the treatment and procedures for dealing with and handling animals.

      Viewing 10714 - 10716 of 10,789 Reviews
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      Glassdoor has 11,052 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.