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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,784 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Sep 8, 2008

      Fun atmosphere, but underpaid, painful and physical work!

      Bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love working with animals. I also love helping the customers that come through with a new pet. My co-workers overall are very nice. Everyone is friendly and I am offered full benefits whether or not I am part time or full time which is fantastic.

      Cons

      There are certain aspects of the management style that are very unprofessional. There is not much structure or organization when it comes to management styles. I have about 7 managers at my one store and it can become confusing and frustrating when trying to figure out who is appropriate to go to for help. My schedule jumps around quite a bit and I do not understand why.

      3.0
      Sep 8, 2008

      Frustration builds

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love of animals and sincere concern for providing the best customer service to people who love their pets.

      Cons

      The company runs too thin. Not enough employees in the store to keep it stocked and provide customer service.

      4.0
      Aug 21, 2008

      An honest evaluation of working for PetSmart.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best reasons to work for PetSmart is that interaction is with more pets than people. There is also plenty of opportunity for advancement, and I agree with PetSmart's beliefs and policies. Also, the pay is very good for my department.

      Cons

      PetSmart, or at least my department, is not exactly a clean job. I smell like a wet dog when I get home from work. Providing a shower in the workplace would help me out a lot with this issue. Also, PetSmart doesn't allow associates to bring their pets to work with them, which seems strange to me.

      Viewing 10777 - 10779 of 10,784 Reviews
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      Glassdoor has 11,047 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.