Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,785 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      4.0
      Aug 21, 2008

      An honest evaluation of working for PetSmart.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best reasons to work for PetSmart is that interaction is with more pets than people. There is also plenty of opportunity for advancement, and I agree with PetSmart's beliefs and policies. Also, the pay is very good for my department.

      Cons

      PetSmart, or at least my department, is not exactly a clean job. I smell like a wet dog when I get home from work. Providing a shower in the workplace would help me out a lot with this issue. Also, PetSmart doesn't allow associates to bring their pets to work with them, which seems strange to me.

      2.0
      Aug 15, 2008

      5 years ago this was a fantastic company to work for

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was a good company to work for a few years ago but has become like any other retailer in demanding long hours, bonus compensation that is nearly impossible to achieve. Company states that they take care of thier employees but as a tenured manager I've experienced otherwise. Although animal care is the number one priority.

      Cons

      Too many hours, little support from corporate office with customer complaints and always ready to take to customer's side. Too many criteria to meet to make a minimal bonus for store managers and no considerations taken for one's personal life. We have become the Target of pet stores.

      Viewing 10780 - 10782 of 10,785 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,048 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.