Petco reviews

1. No career advancement opportunities - they encourage you to move laterally around and get training but no clear path of how to be promoted. People quit, headcount is open and work gets piled onto you. Specialist role should have been manager role based on the job requirements 2. (ECOM) New roles created and people moved to them without any thought to what the roles should be or how they should interface with other teams. This happened to me twice in my 3.5 years 3. Salary is not on par with industry standards. Even moving positions they cap you at an x% increase so if you do get promoted you don’t actually make what you should. Not allowed to negotiate. 4. With the new CEO this may change but there were massive layoffs every year I was there,. The stress from which was so severe I had to take a day or two off those weeks. Actually I took a lot of sick days because of stress. 5. High turnover in addition to layoffs - people leave - a lot. You finally get some communication going with another department and things start to get fixed and then you email and they’ve left. We had “going away happy hours” almost every week. 6. (ECOM) Extremely poor guidance and direction from the top. In one group we would prepare for our weekly meeting only to get to the meeting and be scolded for working on one thing and set to look into another. The next week, repeat. 7. Lastly - you are a number and you don’t matter. I gave my notice and NOT ONE of my previous directors from ECOM or my VP stopped by to wish me well and thank me for my time. Even though I was constantly told I was a “top performer”. I received emails from senior managers from my old departments....but nothing from ECOM. No exit interview either.... which is why I wrote this Glassdoor.

Lack of hours in the stores one manager one partner when someone needs help in aquatics or reptiles then there are other guest in the store looking for help while the other partner is ringing up on the register this is a every day thing. We get yelled at by guest because there is no one to help them. Sometimes guest fight over who is next to be helped! On top of everything else we have BOPUS which we have a time limit to pick the items sometimes we walk into the store and have 6-13 at 9am. Then we are worried about getting a call from corporate or a email sent to or DL for not picking the items in time. (Which we are helping guest in the store). If someone has to use the bathroom unfortunately you are the only one on the sells floor causing guest to be even more upset or if someone calls out in the morning you are left by yourself until the next shift comes in. A mid shift would be nice for us C volume store we are not asking for a lot just one extra partner would help a lot especially if you want us to in the customers which requires time to get to know the guest. Also all we here is when we go to petsmart they have partners in each department. Etc. We are also painters, plumbers, floor cleaners, wall repairs, anything that breaks we are told to go to Home Depot vs opening a service ticket to cut cost. Micromanaging from upper management conference calls 2 - 3 times a week. Stores that are achieved goals should not have to be micromanage I get if your falling behind then yes you SHOULD be on a conference call! But we have guest waiting on the sales floor for our help as we have these calls while only one partner on the floor then getting yelled at for being on the phone or in the office. Give us AC store gets really hot when we are working the truck at night and we are told the lights and AC are for guest only.