Petco reviews

Petco is by far one of the worst companies I have had the displeasure of working for. I have never seen such a group of useless managers at any other company. There are so many things wrong, I don't know where to start. First, is just the sheer lack of effort to have anything done correctly. Guinea pigs come in covered in ringworm, plumbers killing off stocks of fish because no one bothered to make sure they used non toxic products, busy salons stuck with one tub because no one wants to get it fixed. Then theres the staffing problem. No one seems to understand why no one wants to work for the company. The blame for all problems is passed down from upper management until it sticks with an employee who can't defend themselves. No one is properly trained, or properly paid. Petco would lie to Groomers who may try to work for the company by trying to get them to accept a lower wage because "if you make more hourly you don't get as much in commission" (btw I have done the calculations for varying wages, and news flash! YOU MAKE MORE PERIOD WHEN YOU MAKE MORE HOURLY.) Petco promises a sign on bonus but does everything in their power to not have to actually pay that out. I know of 4 groomers who never got theirs despite promises of it! Store managers would rather sacrifice the well being of the animals in their care just to avoid a customer complaint (grooming) or to spend the money to staff their animal care times properly to clean, feed, and monitor them properly (store). Petco may have the right idea in trying to increase the quality of their products, but it is failing to increase the quality of its training, management, and work morale. I have not worked with one person who does not hate this company.

This company lacks talent development, payroll structure, and competitive pay, so they rely on almost 100% internal promotion. I took over a location that had compromised animal walk scores and had to hire a whole leadership team with zero extra hours to train properly; instead I was told, "train on the go". How do I know the scores were compromised; because I worked with the Store Leader overseeing the store and watched her not do anything with her day, but bare minimums, and when I reported the actions nothing was done to this leader. This company lacks understanding of project management skills, and focus on culture. My Month at this location I was working 70-80 hours a week with progress as shown on scorecard, but held accountable as if I had made zero movement in this struggling store. Upper management doesn't care about development and needs of the stores; as it is a get-it-done attitude behind all the PC talk. Over 6 months of failing processes isn't a quick turn around with un-trained/ under developed associates and leaders. This company needs Leadership, perspective, and less management.