Petsense reviews

2.9

35% would recommend to a friend

(280 total reviews)

Greg Sandfort

31% approve of CEO

27% positive business outlook

Petsense has an employee rating of 2.9 out of 5 stars, based on 280 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Petsense employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

280 reviews
3.0
Oct 23, 2015

I love this place, for the most part

Recommend
CEO approval
Business Outlook

Pros

When I initially came on board, the small company feel was perfect. My market manager was perfect. Corporate was amazing. It was like a family. The fun aspects, are the fur babies. Lots and lots of fur babies.

Cons

They are slowly and systematically changing the direction of the company. Everything that made this company great, is going out the window, as they are becoming more "corporate". It's becoming a "chain store" in that sense. Corporate leaders are absolutely cliquish and leave the store managers, that aren't part of the good ol boys club, out of the loop. They are becoming grocery store mentality, sales mentality, and are forgetting why they created the family atmosphere in the first place. Silly things like opening early for Black Friday. Seriously? It's a premium brand pet food store. It's not the mall. And when comparing sales with other stores, none of us made any money, so as a company, you, yourselves, are wasting payroll on that day. I love my store, don't get me wrong. But the company direction is making me think long and hard, if this is a career with them, or merely a job. And staying open until 9pm is nuts. No one is buying pet food at 9pm. Most of the stores sales drop off by 7pm. But again, they have to compete with the grocery store and now have that "mentality". The small company feel of family, is going out the window. They are getting greedy. And it shows. And the morale is affecting customers.

4.0
Aug 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Great company to work for. Small store feeling makes the staff feel like family. Lots of support above you. The leadership takes the time to tell you you're doing a great job and to thank you for the hard work. Fun place to work with great products and great customers. Great pay for anyone lower than management.

Cons

The pay is extremely low for a manager of any kind of corporate retail store. The commission bonus structure could be better.

1.0
Jul 2, 2018

STRESSFUL AF DO NOT WORK HERE

Recommend
CEO approval
Business Outlook

Pros

Working at PetSense taught me more about dog and cat food and familiarized myself with the differences in brands as well as helping find solutions for customers when they came in with a questions. I also got more involved with the community and the shelters.

Cons

IF I COULD GIVE THIS COMPANY A -10 REVIEW I WOULD. Very disorganized. We order more product than we can sell so our back stock is continuously growing. With constant shipments coming in and little to no staff due to a cut in hours there’s no time to get anything done while taking care of customers when only one person is scheduled at a time. There should always be two people especially at closing. I find it so dangerous to have employees close by themselves because ANYTHING can happen!!!!! The company expects so much out of the store while giving us no resources to actually do them. The entire company seems as if it thrives off of drama. You say one thing and it becomes totally twisted and spreads. I’ve never seen anything so ridiculous. It’s very hard to balance work and home life separately especially when Im constantly being texted by my manager and other coworkers about coming in on my days off or coming in hours early before my shift is suppose to start because things have to get done and, like I said, they can’t be done by one person. If you have school that doesn’t matter because Petsense is what matters at the end of the day to corporate. This job will drain you. This job will introduce you to anxiety to a point where your hair falls out and you will have permanent bags under your eyes.

Viewing 4 - 6 of 280 Reviews

Glassdoor has 285 Petsense reviews submitted anonymously by Petsense employees. Read employee reviews and ratings on Glassdoor to decide if Petsense is right for you.