Premera Blue Cross reviews

The auditors that audit the calls opinion of the person they are auditing is reflected in their review, management pushes to give a sales pitch for availity on every single call no matter if the provider wants to hear it or not, The promotions for who you know verse merit is outstanding to the point you could get a manager who is completely wrong for the job. The expectations set in the offer letter and throughout training do not match the expectations once you start doing the job.

Strategic priorities change - and that's needed to stay competitive - but the company became more and more focused on its bottom line than addressing its foundational needs to provide a quality experience for its customers. There were constant competing priorities that were many and rather than triage how to address, often little or nothing would be improved. Constant reorgs keep employees on edge and stressed, and skilled talent leaves as a result. While there are no large scale layoffs at the time, there was a slow bleed of lost jobs.