Is Press Ganey a good company to work for?

Press Ganey has an overall rating of 3.3 out of 5, based on over 844 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 56% of employees would recommend working at Press Ganey to a friend and 48% have a positive outlook for the business. The best reviews about Press Ganey have been left by employees working as Vice President , Director and Manager .

Does Press Ganey pay their employees well?

According to anonymously submitted Glassdoor reviews, Press Ganey employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Press Ganey. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Press Ganey?

56% of Press Ganey employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Press Ganey 3.7 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Press Ganey?

Account Manager (49) , Advisor (40) , Director (17) , Managing Director (12) , Manager (11) , Application Specialist (10) , Patient Experience Advisor (10) , Vice President (10) , Analyst (7) , Operations (7) , Senior Software Engineer (7) , Account Director (6) , Application Support (6) , Comment Processor (6) , Finance (6)

What are the pros of working at Press Ganey according to real employee reviews?

"Benefits are great and associates work well together for the most part." ((in 74 reviews)); "The mission of the organization is meaningful and there are many great people that work there." ((in 49 reviews)); "If your lucky enough to work from home it’s a benefit." ((in 33 reviews)); "Great team and cross" ((in 25 reviews)); "Good work/life balance" ((in 22 reviews))

What are the cons of working at Press Ganey according to real employee reviews?

"Senior leadership doesn't seem to look at the impact of decisions for cascading negative results." ((in 35 reviews)); "low pay and working with either bumpkins or sociopaths." ((in 21 reviews)); "Upper management is disconnected from reality." ((in 17 reviews)); "The mismanaged acquisitions, last year’s reorganization and this year’s layoffs have doomed Press Ganey." ((in 10 reviews)); "Lots of internal dysfunction and poor communication" ((in 10 reviews))

What are employees saying about Press Ganey layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Press Ganey layoffs and their outlook for job security at Press Ganey in 2026.

What are the top reviewed Press Ganey locations?

South Bend , Chicago , Charlotte , Boston , New York , Atlanta , Washington , Baltimore , Wakefield , Austin , Dallas , Fort Worth , Houston , Elkridge , Provo , Virginia Beach , Cincinnati , Saint Petersburg , Mays Landing , Richmond , Arlington , Madison , Milwaukee , Phoenix , Tempe , Detroit , Southfield , Eastern , Louisville , Georgetown

Press Ganey reviews

3.3

56% would recommend to a friend

(812 total reviews)

Patrick T. Ryan

51% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (812 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

812 reviews

3.0

May 13, 2022

Great People, Great Mission, Out-of-Touch Senior Leaders

Research & analytics

Recommend

CEO approval

Business Outlook

Pros

- Mission to improve healthcare - Good collaboration between departments (except for new acquisitions) - Great people (smart, kind, hardworking) supporting the foundation of the company

Cons

- Senior leaders are more focused on acquisitions that impact the bottom line than internal product development - Plenty of money for multimillion dollar acquisitions, but it will take a full year to get a few thousand dollars added to your teams budget - Complete lack of integration strategy for acquisitions (sensing a theme yet?)

Press Ganey Response

4y

Thank you for taking time to leave a review. Our team is thrilled for the future of Press Ganey and Forsta, and can’t wait to see how we will advance the experience technology industry. Healthcare is changing rapidly and Press Ganey is constantly innovating to meet the changing needs of our clients. We work hard to make a difference in the lives of patients and caregivers across the country. We encourage you to attend one of our upcoming town halls on May 24th to learn more details around our strategic vision and integration planning. Lastly, every month, we hold a leader huddle to share and collaborate on ways to retain our impressive associates. To get more feedback, we ask that you participate in our employee engagement survey. Be on the lookout for an email from HR, we would love for you to share your ideas.

1.0

Apr 5, 2021

Oppressive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Can honestly say there have not be any over the past year, having nothing to do with COVID

Cons

Oppressive, dictatorial leadership. Insufficient technology to meet the times. Doesn't fulfill promises to employees or clients. Too many at the top doing too little real work and consistently getting promoted for it, while those doing the work toil without recognition or thanks. Only blame when things go south. Company is trying to reinvent as young and vibrant and responsive and yet isn't any of those things. It takes months and even years to make even the simplest decisions and changes, making it impossible to compete with the true innovators. Best people are leaving.

Press Ganey Response

5y

Thank you for your review. Press Ganey is committed to innovation and we feel we have shifted business priority and focus as necessary to support our competitiveness in the market. As a leader in the organization, we welcome your feedback and suggestions – please reach out to your HR Business Partner if you’d like to discuss further.

1.0

Aug 25, 2024

Imploding quickly

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Too many years invested to change but really not any pros left.

Cons

Infrequent salary increases--maybe twice in 8 years. Eliminating operational folks and then wonder why quality is decreasing. Acquisition of Forsta a disaster and has caused financial stress and poor integration. Nepotism in leadership. Always talking about how clients struggle financially but cares less about own employees with no COL raises or even salary increases except for the favorites. Ignorant owners to the reality of the company is frustrating. BULLIES in leadership creates a hostile environment. Snakes at leadership level that cover for each other--even HR is pro leadership and anti-employees.

Viewing 40 - 42 of 812 Reviews

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Jobs at Press Ganey

Employee Experience (EX) Advisor - Healthcare

Press Ganey

Press Ganey reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great People, Great Mission, Out-of-Touch Senior Leaders

Oppressive

Imploding quickly

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Jobs at Press Ganey