Press Ganey reviews

3.3

53% would recommend to a friend

(812 total reviews)
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Patrick T. Ryan

51% approve of CEO

46% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

812 reviews
1.0
Jan 23, 2023

RIP Press Ganey

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At least we now know why the executive team has ignored the results from the last two employee surveys.

Cons

Press Ganey has had some of the most talented, dedicated and loyal employees. They were passionate about improving the patient experience and helping our clients succeed. The mismanaged acquisitions, last year’s reorganization and this year’s layoffs have doomed Press Ganey.

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Press Ganey Response
3y
Thank you for your feedback. Please know that we hear your frustration about recent changes, and we take it seriously. Press Ganey went to great lengths to limit the number of employees whose jobs were impacted by cost-cutting, but unfortunately, some layoffs were still necessary. The decision was not made lightly and our focus is on supporting the employees impacted. We encourage you to find some time for a candid, confidential conversation with your manager or HRBP to discuss your concerns in more detail, or submit your thoughts via the anonymous employee survey we recently sent out. You are also welcome to contact Nell Buhlman directly about your concerns at nell.buhlman@pressganey.com
1.0
Jun 10, 2024
Recommend
CEO approval
Business Outlook

Pros

The company's sole redeeming feature is the presence of a few exceptionally creative and intelligent people.

Cons

The company had several acquisitions and is now highly disorganized, resembling a failing enterprise. In this chaotic environment, about 35% of the staff consistently demonstrate strong work ethics, while the rest often feign productivity by offloading their duties onto others. Despite the company's claims of valuing its employees, they are in fact treated as mere statistics. No matter how hard you work or how much you exceed expectations, your efforts will go unnoticed. Additionally, the company's operations are marked by quarterly layoffs and intimidation tactics. Some employees "work from home" full-time but actually only dedicate 1-2 hours to work each day while holding another job.

1.0
Apr 5, 2023

Nice Try

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Marketing is very good at padding Glassdoor with positive reviews

Cons

There is a complete lack of communication between management and employees. Important information is not shared in a timely manner, which causes a lot of confusion and frustration. There is a complete lack of transparency when it comes to decision-making processes. Employees are not given any input or feedback on important decisions that affect their work. Employees are expected to work long hours and weekends, without any acknowledgment or compensation for their efforts. The company does not provide adequate training or resources to help employees succeed in their roles. Compensation and benefits are not competitive with other companies in the industry. Salaries are low, and the benefits package is minimal. There is also no opportunity for career advancement or professional development.

Viewing 754 - 756 of 812 Reviews

Glassdoor has 844 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.