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      Press Ganey

      Engaged Employer

      Press Ganey reviews

      3.3

      56% would recommend to a friend

      (812 total reviews)
      avatar

      Patrick T. Ryan

      51% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Press Ganey has an employee rating of 3.3 out of 5 stars, based on 812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      812 reviews
      1.0
      Apr 12, 2026

      Strong market presence, but internal consistency may vary

      Leadership
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Well-known brand with deep relationships across healthcare systems - Exposure to senior client stakeholders and complex engagements - Smart, capable colleagues

      Cons

      Cons: - In my experience, success can be influenced as much by internal alignment and leadership interpretation as by measurable outcomes - Expectations for senior roles are not always consistently defined or applied across teams - Feedback can be situational, which may make it difficult to clearly understand how performance is evaluated over time - Operating environment may feel more reactive than developmental, particularly in high-visibility roles

      2.0
      Apr 9, 2026

      Okay...

      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work allows for flexibility. If you're lucky enough to have good managers, that's huge Pro.

      Cons

      Owned byprivate equity firms so their profit is #1 priority. 1. Negative morale on Tech and client facing roles. Overworked with little support. 2. Too many layoffs creating more work for remaining employees with no title change or pay increase. 3. Product has a lot of missing functionality and no plans for addressing, very painful for current clients and puts those on front lines in uncomfortable position. 4. Constant hiring or compensation freezes, below average pay, expensive medical benefits.

      Viewing 7 - 9 of 812 Reviews
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      ReviewsPress Ganey reviews

      Glassdoor has 844 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.