Press Ganey reviews

Let's start with the obvious conflict of a survey company that sells an employee partnership survey yet no longer places an emphasis on surveying it's own employees. Imagine if the competition found out that Press Ganey sells a product that it doesn't even believe in enough to use internally like it used to. Decisions have consequences. Senor leadership has decided to behold processes and ebitda as the driving factors for company success. Pissing off shareholders along the way. Decisions have consequences. It used to be said that the greatest key to success at Press Ganey was the people and their desire to help improve healthcare because everyone that worked there would be affected by healthcare at some point in time. It was often said that everybody had equal responsibility for that and everyone was in charge of customer service. It used to be a place where the mantra of "Work hard, play harder" was and meant something real. The company has managed to stay successful for over 25 years by focusing on customer service. The profits came in because of that focus. There was a reason the compass was the company logo. Some said it was a reminder that Press Ganey should never lose it's way towards it's goal of making healthcare better. That goal was achieved through customer service. EBITDA was an after-thought. That's not to say it wasn't important, but it wasn't the focus. Once the focus went away from the customer service aspect of helping clients improve in favor of process and EBITDA, it all went downhill. Decisions have consequences. The hard working people at Press Ganey may not do everything right, but they do a lot right. And when new leadership comes in and decides to change things for the sake of doing something instead of taking the time to learn what's been successful and what hasn't, well those decisions have consequences too. The consequences now are only 25% of the reviewers approve of the job you're doing. I'd say that's generous. I'd say that's lemmings of the new leadership trying to boost the numbers. Please please please. The people of Press Ganey aren't new to the numbers boosting game. You can't fool us. Leadership doesn't get a free pass just because they are leadership. If they are holding accountable the employees for their job, then the employees and fellow shareholders should hold leadership accountable as well.

Company is being acquired by Qualtrics/Silver Lake. There is a lot of uncertainty around the future, causing a significant drop in morale since the announcement late last year. Most people are scared of losing their jobs once the acquisition is complete, and since it is still under federal review, leadership has given next to no information on what any of those changes will look like, or any departments/products will be impacted. They talk of "synergies" between the companies, which sounds like a nice thing, but is really just a buzz word to say that Qualtrics/Silver Lake is going to fire a lot of people once everything is finalized to save money for their rich, evil private equity overlords. Qualtrics boasts AI in everything they do, so like most other white collar technology companies right now, trying to find ways to make themselves and the majority of their workers obsolete to save a few bucks all with the guise of improving client experience.