Press Ganey reviews

3.3

56% would recommend to a friend

(812 total reviews)
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Patrick T. Ryan

51% approve of CEO

48% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

812 reviews
1.0
May 4, 2022

Redesign forcing out 75% of 3 departments by 2023- ENTER AT YOUR OWN RISK

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Benefits start day 1 and are very well priced

Cons

Recent acquisition literally changed Account Manager titles to Application Specialist and literally told us that we will have to reapply for our position to retain our jobs. No joke. They are making our department more tech focused and forcing everyone in a training to then STILL have to apply and interview. We were indirectly advised by leadership in a redesign meeting that there weren't enough positions opening for the amount of people that were in the affected departments (about 200 people total in the 3 departments, only 50-70 of the new positions by the end of this year). Someone asked what they would do with everyone else and the woman advised that they will have a meeting q1 of 2023 to determine next steps. That's pretty much code for layoffs. My opinion is that they want people to quit so they don't have to pay them severance for laying them off next week. It is working. People are leaving by the truckloads from all 3 positions, and leaders are leaving as well. The atmosphere is so terrible that you could cut the tension with a butter knife. It feels like the Hunger Games over positions. For a company that preaches culture and inclusiveness, I feel the complete opposite. And this isn't a fluff review. This is happening in real time. Multiple reviews saying the exact same thing. STAY AWAY if you value compensation and job security.

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Press Ganey Response
4y
Thank you for taking time to leave a review. Our team is thrilled for the future of Press Ganey | Forsta and can’t wait to see how we will advance the experience technology industry. Healthcare is changing rapidly and Press Ganey is constantly innovating to meet the changing needs of our clients. We work hard to make a difference in the lives of patients and caregivers across the country. We are excited about the opportunity for Application Specialists to be able to apply for our new Application Lead role. The team was deliberate in our intentions to hire a small number of trailblazers as we work through the training plans and goals for this new role. We encourage you to learn more about the Application Lead role on MyPG and apply. You can also speak with your manager for more information. Lastly, be on the lookout for a calendar invite to the PX Delivery Town Hall - there will be a Q&A session and we encourage you to bring feedback.
1.0
Oct 13, 2023

Bad culture

Recommend
CEO approval
Business Outlook

Pros

Great co workers, clients and benefits.

Cons

Worst leadership I've seen anywhere.

2.0
Jul 30, 2022
Recommend
CEO approval
Business Outlook

Pros

2015-2020 -- Fantastic Company. Amazing leader and team. Clear vision overall. Work/life balance a huge satisfier. 2021-2022 -- Amazing team within the business unit. Most cared greatly about the success of the work, the clients and each other.

Cons

2015-2020 -- While there was a clear vision for the direction of the company, several teams weren't sure how or where they fit in. 2021-2022 -- Where do I start. The company completely changed and not because there was a reorganization/restructure/redesign underway. It was a culture change. It was palpable. Complete team turnovers & individuals placed in leadership positions that completely lacked leadership skills, training and experience. Contrary to what I have seen HR reply to others here, a market analysis (external and internal) of pay was either NOT actually conducted or, those loyal and dedicated long time employees were just pushed to the side and not brought up to where they should have been, all while training new employees with years less experience and skills. Senior leadership and then HR was dismissive to concerns. Trust in the company completely vanished.

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Press Ganey Response
3y
We hate to see someone with your tenure leave the organization, and please know our associates and clients will remain our top priority through transitional and growth phases. This feedback will be shared with the leadership team directly and we wish you luck in your next endeavor.
Viewing 22 - 24 of 812 Reviews

Glassdoor has 844 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.