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Prime Communications

Engaged Employer

Prime Communications reviews

3.1

47% would recommend to a friend

(2,274 total reviews)

Akbar Mohamed

56% approve of CEO

42% positive business outlook

Prime Communications has an employee rating of 3.1 out of 5 stars, based on 2,274 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Prime Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Nov 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Multiple Free iPhones for being in the Apple Masters Program

Cons

The company has absolutely no ethics, no empathy or compassion, and thrive on the high turnover. What better way to pass the blame than to a new employee -who no longer works for the company- when angry customers come back because of the lies they were told? Being told by your Market Director to “Do whatever you have to do to get those sales”. Winning awards from AT&T for being Best in Class and #1 in wired sales 2 consecutive months but getting disciplinary action form/wrote up by Prime for not hitting % to their “arbitrary” goals. No transparency as to how goals are calculated. Goal increases of 60% the month following refusing to lie/scam/cheat a customer when Market Director advised me to ignore my morals and deceive a customer for a sale. Getting transferred to a store 40 miles away with a third of the volume because they couldn’t find a valid reason to fire me.

1.0
Apr 22, 2021

Poor reviews are UNDERrated.

Recommend
CEO approval
Business Outlook

Pros

Compensation is focused on earning commission before all else, at others' expense. You will make money but it will cost your integrity.

Cons

Sales pressure created the least engagement I've seen in over 15 years in this industry. I've handled sales pressure before at multiple levels, but this is different.

1.0
Jan 18, 2021

Horrid

Recommend
CEO approval
Business Outlook

Pros

Health insurance & discount on wireless bill

Cons

Prime Communications only cares about sales numbers and couldn't care about the state of their employees. Sales goals are constantly raised as a blanket metric regardless of your location or traffic, if you work in a small town and don't get the traffic required to meet your goals; its a write up, and continues to escalate from there. The pay structure is constantly changing, sometimes every month. The sales goals are set in a way that makes it almost impossible to make any sort of commission unless you work in a busy downtown store or mall. Prime Communications doesn't respect your personal time or health. If you get sick or catch COVID you need to use sick time or even if you want to just go on vacation, you're still liable for hitting goals for the time that you miss. Market directors and district managers, really upper management in general like to say that "they're committed to their employees health and safety" yet constantly leave us understaffed and under equipped for day to day work. Prime Communications also heavily encourages shady and under handed sales tactics and to have any longevity in this company its something you need to get used to doing. Prime Communications constantly takes advantage of customers and runs circles around them until the customer is past any return or cancelation windows. Prime Communications is also self aware of how horrible a company it is and strong arms its employees into flooding sites like this with 'positive' reviews while simultaneously working to have the negative ones removed. I really could go on and on about how much of a dumpster fire this company is but ill end it here.

Viewing 172 - 174 of 2,274 Reviews

Glassdoor has 2,307 Prime Communications reviews submitted anonymously by Prime Communications employees. Read employee reviews and ratings on Glassdoor to decide if Prime Communications is right for you.