Is Progressive Leasing a good company to work for as a Customer Service Representative/Merchant Support Representative?

Customer Service Representative/Merchant Support Representative professionals working at Progressive Leasing have rated their employer with 3.1 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Leasing employees being 3.6 out of 5 stars. Search open Customer Service Representative/Merchant Support Representative Jobs at Progressive Leasing now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Merchant Support Representative interview questions at Progressive Leasing .

What are the top reviewed jobs at Progressive Leasing?

Customer Service Representative (66) , Merchant Support (24) , Territory Sales Representative (23) , Collections Specialist (20) , Manager (13) , Supervisor (13) , Software Engineer (12) , Area Sales Representative (10) , Customer Service (10) , Senior Software Engineer (10) , CPA (9) , Product Manager (9) , Customer Payment Assistant (7) , Project Manager (7) , Sales Representative (7)

What are the pros of working at Progressive Leasing according to real employee reviews?

"The culture is great and they really care about the individual." ((in 86 reviews)); "Great benefits and growing exponentially." ((in 73 reviews)); "Great people and they take care of our customers." ((in 55 reviews)); "The pay is great and they offer a shift differential if you are on the evening shift." ((in 40 reviews)); "Leadership is great" ((in 26 reviews))

What are the cons of working at Progressive Leasing according to real employee reviews?

"Management is awful" ((in 33 reviews)); "Earlier in the year you saw promotion after promotion on Linkedin and then a couple month later, massive layoff." ((in 12 reviews)); "Constant change in structure, had more than 5 managers in the timeframe of a year." ((in 12 reviews)); "always hired supervisor from outside instead of within the company." ((in 8 reviews)); "Discrimination and favoritism is blatant." ((in 7 reviews))

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Progressive Leasing

Progressive Leasing Customer Service Representative/Merchant Support Representative reviews

3.1

79% would recommend to a friend

(25 total reviews)

Steve Michaels

80% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (25 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Customer Service Representative/Merchant Support Representative employees have rated Progressive Leasing with 3.1 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Customer Service Representative/Merchant Support Representative professionals have a good working experience there. Progressive Leasing is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Merchant Support Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

25 reviews

5.0

Oct 31, 2020

Great

Merchant support

Recommend

CEO approval

Business Outlook

Pros

Great opportunities, good management, good benefits, plenty of snacks

Cons

Fast turnovers and lengthy training

2.0

Jun 30, 2020

Horrible Attendance Policy/Micromanaged

Merchant support

Recommend

CEO approval

Business Outlook

Pros

Hourly wage is nice, benefits, snacks

Cons

Attendance policy, horrible management, everyone is on different pages with the policies. Micromanaging.

4.0

Feb 16, 2020

Great

Merchant support

Recommend

CEO approval

Business Outlook

Pros

Great company and culture and benefits

Cons

Sick time and vacation time. Can feel redundant sometimes

Viewing 10 - 12 of 25 Reviews

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Jobs at Progressive Leasing

Bilingual Supervisor, Customer Service (EPTX)

Payroll and People Operations Analyst (Remote)

Utah

View job

Area Sales Representative

New Mexico

View job

Customer Service Representative, El Paso (7/13 Start)

Collections Representative SP (El Paso, 7/6 Start Date)

Progressive Leasing reviews FAQs

Progressive Leasing reviews Progressive Leasing Customer Service Representative/Merchant Support Representative reviews

Progressive Leasing

Progressive Leasing Customer Service Representative/Merchant Support Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great

Horrible Attendance Policy/Micromanaged

Great

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