Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

49% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Meet great people." ((in 6 reviews)); "Great flexible hours with employees' schedules." ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "Everyone is friendly and great to work with." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Poor training, created to set you up to fail no matter what." ((in 15 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Not to mention all upper management seriously sit back and purposely make people quit." ((in 5 reviews))

What are the top reviewed ROI Call Center Solutions locations?

American Fork , Lindon , Salt Lake City , Billings , Houston , Dallas , Lehi , Pleasant Grove , Orem , Missoula , Columbus , Utah , Rexburg , Moab , Spanish Fork , South Jordan , Springfield , Albany , Clinton , Lawton , Oklahoma City , Imperial , Beaumont , Fort Worth , Eagle Pass , Conroe , Humble , Katy , Texas City , Killeen

ROI Call Center Solutions reviews

3.1

49% would recommend to a friend

(257 total reviews)

Rob Schow

64% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (257 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ROI Call Center Solutions has an employee rating of 3.1 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

257 reviews

5.0

Mar 30, 2017

I Love This Company!

Contact center representative

Recommend

CEO approval

Business Outlook

Pros

They really care about their employees and give opportunities to grow within the organization. On top of that, if a campaign goes away, they will make sure you have a home on another account. They have fun incentive programs and Taco Tuesdays! I really love the fact that they make sure it feels like a community with a fun atmosphere. I've worked at other call centers and they feel so detached and make me feel like a number in a sea of numbers.

Cons

They don't give away free cars in their Ticket 2 Rock program.

4.0

Mar 17, 2017

Good stuff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay, no out-going calls, good management

Cons

It's a call center. Don't make a career of it

4.0

Mar 9, 2017

Love It but No Perks!

Sales

Recommend

CEO approval

Business Outlook

Pros

Executives are really easy going and I love the different account Managers. They are a second chance employer which really helps if you ever made mistakes in your life. I think it's nice they have Taco Tuesday for the employees although I don't eat them. They are never too quick to get rid of you if you apply yourself and try your best despite what some of these other posts say. Because they are a second chance employer, they tend to get the bottom of the barrel most the time so it's easy to see why they are such complainers.

Cons

Insurance is offered but is truly awful and I don't recommend it to anyone. There are zero Paid Holidays, PTO, Sick Time, nor Vacation Time no matter how long you have worked here. There are a lot of different groups of not very well mannered employees that always trash the outside of the building throwing trash a cigarette butts on the ground. The bathrooms are always trashed or broken and absolutely disgusting.

Viewing 235 - 237 of 257 Reviews

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