Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

49% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.1 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Great flexible hours with employees' schedules." ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 33 reviews)); "Not good enough training" ((in 11 reviews)); "The pay and benefits are abysmal" ((in 8 reviews)); "Time off is hard, but if you ask in advance you can usually get it off" ((in 7 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews))

What are the top reviewed ROI Call Center Solutions locations?

American Fork , Lindon , Salt Lake City , Billings , Houston , Dallas , Lehi , Pleasant Grove , Orem , Missoula , Columbus , Utah , Rexburg , Moab , Spanish Fork , South Jordan , Springfield , Albany , Clinton , Lawton , Oklahoma City , Imperial , Beaumont , Fort Worth , Eagle Pass , Conroe , Humble , Katy , Texas City , Killeen

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.1

49% would recommend to a friend

(257 total reviews)

Rob Schow

64% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.9

Senior management

2.4

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.1 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

257 reviews

1.0

May 6, 2015

I cannot in good conscience recommend this call center

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I was able to experience and learn a number of skills that have proved to be useful at other job opportunities. I found that the front line employees were for the most part great to work with, and in my estimation very generous individuals. I think some people will find some of the hiring practices very liberal, and I know that ROI is open to hiring known sex offenders, and have promoted some to leadership positions.

Cons

You must expect to be under paid for the work required of you, and any commission will not be stellar. The vast majority of your managers are under qualified for their role, and will more than likely make your job much harder than is necessary due to their incompetence. Expect that front line employees will receive the brunt of any complaint, and that scapegoating is a company policy

1.0

Apr 30, 2015

Stay away from ROI, go to Walmart.

Agent

Recommend

CEO approval

Business Outlook

Pros

Some of the people are pleasant to worknwith. Honestly there are not many good things to say about roi. Fixed schedule us good.

Cons

Pay is bad, the supervisor on GSM and men's warehouse is not willing to work with you unless your his buddy, the health benefits suck, supervisors are power hungry kids in adult bodies, if a project ends your out of a job, they will fire you if you look at them wrong, they are a horrid company with no growth, no money to change the sign on the building from ssi to roi. Go work at Walmart not roi, DO NOT WASTE YOUR TIME WITH ROI RUN FROM THIS PLACE!!!!

5.0

Feb 4, 2015

I love where this company is headed

Business manager

Recommend

CEO approval

Business Outlook

Pros

One of the more amazing opportunities in Utah. They have a real "open door" policy. The owner and CEO is very hands on. He and I would be in the building at 4:00 am some days putting together new furniture for the new building. All senior managers are great to work with. Growth is off the charts. This is one of the fastest growing companies in Utah that no one even knows about. Still runs like a start up so everything can change. Ideas are encouraged and critical thinkers are welcome.

Cons

Pay could be better, but pay can always be better. No real cons here. If you have the desire, integrity and ethics and perform... you can do a ton of different types of projects.

Viewing 250 - 252 of 257 Reviews

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I cannot in good conscience recommend this call center

Stay away from ROI, go to Walmart.

I love where this company is headed

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