Rackspace Technology reviews

- There have been no raises/promotions for the past several years, at least 3 years, that I'm aware of except for those that are in senior leadership. Somehow, those in senior leadership are still receiving raises/promotions, but no one else at the entire company is... - There have been significant layoffs over the past 3 years, all over the organization, including HR. They have everyone on a skeleton crew, doing jobs that 3 or 4 team members would have done in the past. And without raises or promotions - not getting paid to do the work that's being asked. - There has been a significant shift away from caring about employees and listening to their needs. They have not done an annual survey because they do not want to see that the same focus areas haven't changed in over 7 years. - There are ERGs but there is no true diversity represented across the company especially within senior leadership and c-suite leadership.

Rackspace was taken private by Apollo in a leveraged buyout that saddled the company with significant debt. This debt has made it difficult to invest in the company. To combat this challenge a significant amount of jobs are being moved into low cost regions like Mexico and India. The company does not have strong operational skills in these regions and does not have good training programs. Couple that with extremely high turnover of their top tier talent, the company is having a hard time delivering a quality product that customers want to stay with. Currently leadership at the c level is a revolving door of toxic personalities. The CEO is laser focused on sales and profitability. He leads through fear and is quick to fire. This translates down the lines to people being afraid for their jobs and driving employees extremely hard. In 30 months he turned over over 10 c level executives, some positions multiple times. When I was there the company had a fractured set of offerings with very little overlap in how the products were run. This made it difficult for sales to sell the entire portfolio, for the implementation teams to efficiently onboard customers as each product was so different, for support to get efficiencies in operation, billing was operating out of multiple systems, and the list goes on. On their own the products were good. It was a mess behind the scenes as there had never been a unifying business architecture to allow the company to operate and scale efficiently. Couple all this with the messaging from leadership does not match the actions. The CEO talks about creating a family atmosphere where people are valued then instigates layoffs or offshoring. Comp is low compared to the industry standards.