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Rackspace Technology

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Rackspace Technology reviews

3.5

60% would recommend to a friend

(3,773 total reviews)

Amar Maletira

48% approve of CEO

44% positive business outlook

Rackspace Technology has an employee rating of 3.5 out of 5 stars, based on 3,773 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rackspace Technology employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
May 17, 2018

Negative Work Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I honestly wish I had ANYTHING positive to say, but sadly I don’t.

Cons

I have great concerns for the long term success of the company. There is a negative and at times hostile work environment. People are constantly at odds with each other and I think it’s due to the company failing. Everyone is so stressed they’re taking it out on each other, which is ironic because the company constantly touts this “family” mentality. We’re working on a shoe string budget and workforce. Attrition is also a major problem. I hate to be so negative but I don’t see a light at the end of the tunnel.

1.0
Sep 14, 2017
Recommend
CEO approval
Business Outlook

Pros

In 2011 growth seemed easy because you weren't confined to a "job role" and so cross-training was expected, learning was guaranteed. With skill growth through diversity of work, I had new ideas and experience that never would have materialized anywhere else. Not only that, but I made contacts everywhere some of which became great personal friends.

Cons

In 2017 teams find any excuse to say 'No' if it falls outside of the bullet point perception of their role. This is an effort to sandbag against being tagged with more permanent responsibility. This has lead to some roles being very isolated, others are devolving into roles contractors could take. I believe this is a business strategy to weed out "multi-skilled talented" employees who will earn more, and fish out to contractors. I think the idea is to replace everyone with contractors because time tracking is devolving to contractor levels. E-mails, meetings, everything must be logged by the hour. You could work as a contractor for Dell make 3x take home, and fill out the same stupid time sheets. At Rackspace leadership poorly manages deadlines. Seems they always involve implementing teams last minute. There's no grassroot vision -- just C level reaction. Major technical projects sprawl together without maintenance periods requiring all hands on deck 110% most months out of the year. Every time someone sets a deadline, it goes south because no leader considers unplanned priority (despite time tracking.) Every engineer stresses out, and does hero 70 hour work weeks. Most of the time, deadlines are met but exhaustion / health issues are regular topics. Apollo was hoped to anchor Rackspace with independence, so our only pressure was customers/growth. Apollo took to their typical strategy of burn-and-turn laying off significant workforce, reducing half the roles to part-time (slashing benefits), removing bonus/equity and 401k match. The layoff and reorganizations probably raised workload 300%. I miss the days of lunch time outdoor grill/pikniks, hangouts with leadership excited about challenge. You worked until 9PM because your colleagues were friends, not because you had to. Now you work until 11pm out of leadership demand or unspoken threat of job replacement, your directors always makes happy hour though! Old Rackspace valued employees engineering, talent, and "fanatical attitudes". It grew the company to $7 billion in worth. The newest money scheme is how do we marginalize all jobs to part-time or offshore work to raise earnings? It's hard for anyone to work 60+ hours in this atmosphere. Teams compete with cross-functional teams in a rough, aggressive and competitive sandbaggy nature. Teams trying to survive the new Apollo machine I assume? I just wan't interested anymore.

1.0
Jun 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Rackspace provides a fun work environment with video games, ping pong tables, pool tables and video games. There are a lot of very nice people working there that are eager to help.

Cons

Core values have become lip service. The inspiring mission no longer values its team members. Rackspace is a cult of culture where many Rackers refuse to believe that culture has disappeared. The work environment is open and intended to inspire collaboration. Instead it inspires noise, hampers concentration, and Invites so many into the decision making process that decisions are often not made or are blocked by politics. The Director and above group has become and entitled class, that simultaneously complains about long time entitled Rackers. This is where the core value of transparency died. Rackspace might be a good place to begin a career, but the amount of spent there should be measured carefully. Work is so manual that business professionals will begin to fall behind peers in other companies.

Viewing 115 - 117 of 3,773 Reviews

Glassdoor has 4,022 Rackspace Technology reviews submitted anonymously by Rackspace Technology employees. Read employee reviews and ratings on Glassdoor to decide if Rackspace Technology is right for you.