Rakuten reviews

3.6

72% would recommend to a friend

(3,549 total reviews)
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Hiroshi Mikitani

76% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Apr 5, 2017

Dynamic Interesting Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunities for advancement Global company, part of much larger conglomorate Local leadership cares and is connected Good work/life balance Opportunities for Global assignments

Cons

Rigid advancement schedules Arbitrary limits on raises, seriously caps rewards for high performing employees Little to no talk/feedback on salary negotiation (raises are "given", never discussed) Some issues with over-promoted/unqualified management Process hell (internal systems out-dated, manual, and not integrated)

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Rakuten Response
9y
Thank you for the review, and I'm glad to hear you feel connected with your local Leadership team and notice the Global opportunities at the company. I'm sorry to hear your thoughts on some internal processes; if you'd like to provide more specific feedback I'd love to hear it.
5.0
Mar 10, 2017

Very happy

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great boss, great benefits, excellent work/life balance.

Cons

I came from non-profit and felt more satisfaction in my work there, but that's not a reflection on Rakuten Marketing.

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Rakuten Response
9y
Thank you for your review! I’m glad to hear your experience at Rakuten has been a positive one. I agree that we offer great benefits here and have an excellent work life balance. We do value the information you provided as we are committed to improving the employee experience in the future.
4.0
Oct 7, 2016

Good place to work to get some experience under your belt

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to start your career, lots of advancement and opportunity to grow. Hard work is recognized and rewarded.

Cons

Company thinks it's a silicon valley tech company, but it's far from it. All marketing channels and services within the company were bought, so each channel still acts as an independent silo and even still identify as their old company name, leaving company unity wanting. Salary is also pretty low for the San Francisco Bay area.

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Rakuten Response
9y
Thank you for taking the time to share your feedback. We're happy to hear you feel Rakuten Marketing is a great place for advancing your career, as our Leadership team is committed to employee growth and development. And it's very true that hard work is rewarded! While not all channels and services at Rakuten Marketing were bought, Rakuten and Rakuten Marketing have indeed acquired a number of companies over the past few years that have contributed to our exponential growth in the industry and because of that we've experienced some growing pains and challenges. We do feel we've worked hard to move away from our siloed channels and will continue to do so. Thank you for the contribution you made to Rakuten Marketing!
Viewing 199 - 201 of 3,549 Reviews

Glassdoor has 4,203 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.