Pros
I enjoyed the work, mostly pleasant coworkers, and there was decent snacks for sale in the break room. "3 Keys To Success": (1) Positivity (2) Engage in conversation..."Tell me more about that...." (3) Dress To Impress.
Cons
The hiring process is very discriminatory; after screening people out with a Personality Test, interviewees are then forced to take an Intelligence Test. On the first day of training, the very first thing done, before introductions, is that employees are presented with a policy paper and notified that they can be instantly terminated at any time for any reason - sign here. (foreshadowing) I sat through 3 weeks of training classes; the fourth week was on-the-job training by making phone calls. I passed the mid-term and final exams. After working hard to learn the systems, extensive contradictory policies, and exceptions, I was forbidden by trainers from referencing my notes & writing down "what to improve" when I got feedback. On the last day of on-the-job training, the fourth Friday, I'm told, "We were scoring my calls and you got a 76; we needed a score of 80, so you are terminated effective immediately. You've shown improvement each day, but there's no second chance and this job's not for everybody. I'll walk you out." Guess that vacation time in 3 months that I asked about has been approved after all!