Rapid Response Monitoring reviews

-No wiggle room on breaks and Lunch times. Due to the nature of the business (protecting life and property) break/lunch times have to be strictly enforced. This is not an issue for me but is something to be aware of if you tend to lose track of time on your breaks/lunch -Breaks are very short. Break time is 10 minutes which is barely enough time to use the restroom and grab a small snack. You get 2 breaks which you can take pretty much whenever you want -Lunch is also short. 30 minutes is enough time to eat but wont give you enough time to go out to eat somewhere so you need to bring your lunch or pay a small fortune to buy primarily junk food available in the break room convenience store (equivalent to what you might find in the refrigerated sections of a small convenience gas station store) -Breaks have to be requested from a break pass Que. When a pass is available you can take your pass and go to break. The problem is you can be stuck processing an alarm when it becomes your turn and miss your pass which you have only 2 minutes to accept. It has taken me as long as an hour and a half to actually get to break. On the positive side of this if you really NEED to take a break and are having trouble getting there the supervisors will help you or may let you take a personal break. For me personally having significant trouble getting to break has only happened perhaps once a week on average. Most of the time it takes less than 15 minutes to get to break. -Unscheduled breaks have to be requested from the supervisors. They have to make sure they have coverage so you have to ask permission for an extra bathroom run. This is the nature of the business. It is essential that there are enough people available at all times because we are protecting life and property. ***The simple solution to this is to not wait for it to be an emergency!

-Swing shifts, your days off, change every 5 weeks. -In your first year you are unlikely to have any holidays off. -You only get 2 schedule runs (2x 5 Weeks) of weekends a year. -It takes months typically to switch shifts, even if it's a 30-minute difference. -PTO is also your sick time. So the about 80 hours a year you get starting for PTO, 40 hours (or 5 days) of it is your sick time. -PTO is used to cover if you are a few hours or a single minute late. -You do not accrue PTO as a part-time employee. -If you need to have certain days off for a schedule run you have to request those days off 2-3 months in advance for it to be considered. There's no guarantee you will get it. -You can only use one doctor's note every 3 months. -Everytime you call out, even with a doctors note is counted toward missed time in your annual review, where they decide your raise. -The more skills you're trained in the harder it is to use the PTO you have accrued. -Besides 2 skills, all others you do not get a raise for. -The 2 skills you get a raise for are not the same raises among all offices. -It takes 3-6 months to get your raise for your promotion. -Even if you are not promoted, you will be asked to do work in the skill sets others got raises and new job titles for. Personal Experience and not Policy: -Personals are a type of mini-break between lunches and actual breaks, recently these have been pushed to be for bathroom breaks only. -There has been a recent push not to take a moment after calls. The expectation is to reset the programs you use before the call ends. -There seems to be a discouragement from making friends with coworkers. -It was 3 years before I got most if any, Holidays off, but I did also volunteer. -Clocking in a few seconds into the minute you are supposed to start, you are late. -When the base pay is increased, they do not add your annual, skill, or promotion raises to them.