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      Reputation

      Engaged Employer

      Reputation reviews

      3.2

      45% would recommend to a friend

      (460 total reviews)
      avatar

      Joe Burton

      52% approve of CEO

      32% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.1

      Culture & values

      3.1

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Reputation has an employee rating of 3.2 out of 5 stars, based on 460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      460 reviews
      1.0
      May 29, 2015

      Small Business Consultant

      Small business consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to work remote and avoid the office drama.

      Cons

      Revolving door of employees from upper management to entry level sales. No training program. Authoritarian management style, constant program changes, constant department changes, constant layoffs and hirings. Their customer "care" can be best summed up by the phrase, "take the money and run".

      avatar
      Reputation Response
      10y
      We appreciate you taking the time to deliver candid feedback to us, and wish your experience working for Reputation.com had been more positive. As any start-up technology company, we do experience more organizational change than in other industries, but we try to make these changes thoughtfully and with care, especially when changes impact employees. Ultimately, a successful business plan translates to good things for the business and for our employees. With regards to customer care, rapid growth in the business sector over the past year has resulted in a less than ideal experience for some of our business customers. Solving this is one of our top priorities in 2015, and we have made key leadership hires and strides in process improvement over the past three months as a result. We are excited about the positive changes we've made, and hope you have found a role at a company who is equally as dedicated to their employee's and customer's success.
      1.0
      Jan 23, 2015

      The worst leadership I have ever experienced.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lunch three days a week. Free drinks. There are some genuinely nice people who work there, but those who are seasoned do not make it feel very welcoming. Good IT department.

      Cons

      1. Leadership has no idea of what is going on in the trenches. 2. The product does not work as well as it should, and there is no process to take care of the business they are getting. 3. Management does not have a clear picture of what the future will bring, they tend to go after the next quick buck and hope that everything else will work out down the road. This rarely happens. 4. They do not give the customer everything they promise to. 5. A constant stream of talent leaves the company, and they are not replaced with the same level of talent. 6. They do not listen to good advice from their own employees when it comes to structure and process.

      1.0
      Dec 26, 2013

      The most difficult to describe experience to date.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of my department peers are honest, dependable people that wanted to make a positive difference. I made some good friendships and would be honored to work with some again.

      Cons

      The overall experience was unlike any I have had. I would like to say it was not that bad but this is the worst company I have ever worked for. I have never worked in such a degrading, cancerous, dysfunctional environment. I never felt that the company cares about the customers who pay for the services provided. Reading through each previous review, I can say based on my experience with this company that most of the positive reviews appear to be written by the company and do not seem valid. I worked for the company for almost three years and I believe that most employees on the front line cared about what they gave each day but even among those who consistently focused on the positive, did I ever hear say how great it was to work there or talk up the management team and anyone that believes it is a great environment, is lucky enough to work in a bubble.

      Viewing 31 - 33 of 460 Reviews
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      Glassdoor has 488 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.