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      Reputation

      Engaged Employer

      Reputation reviews

      3.2

      45% would recommend to a friend

      (460 total reviews)
      avatar

      Joe Burton

      52% approve of CEO

      32% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.1

      Culture & values

      3.1

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Reputation has an employee rating of 3.2 out of 5 stars, based on 460 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reputation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      460 reviews
      2.0
      May 12, 2018

      Customer Success Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Subsidized lunches ... I guess

      Cons

      Poor Management Clickish Culture Lack of empathy

      5.0
      Apr 17, 2016

      After the re-org, a great place

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was concerned about the reviews I saw here before deciding to join. After being here a few months, it became clear that much of people's negative experience was the result of a major re-org where the consumer business was separated from the enterprise business, and turnover increased. Morale among the consumer folks, particularly among those who've been slowly but steadily let go, has been very low -- and justifiably so. My experience on the enterprise side of the business has been excellent. I love the positive vibe that's growing here. The product is solid, revenue growth is strong, the people are totally engaged and mutually supportive.

      Cons

      A few members of the leadership team tend to drown out comments from the mid-levels in larger conversations. They could do a much better job of soliciting the perspectives and insights of those around them. It's great to see their passion, but sometimes -- not always -- a few of them don't know what they're missing.

      avatar
      Reputation Response
      10y
      Thank you so much for the feedback - both positive and constructive! I can definitely ensure our Executive Team reads this review. We're happy you're here, and keep up the great work!
      2.0
      Oct 15, 2025

      Strong talent, weak leadership alignment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Talented, mission-driven colleagues who care deeply about customer outcomes. -Flexible work model with supportive peers who genuinely want to succeed. -Exposure to a fast-moving SaaS environment with recognizable brands and interesting customers.

      Cons

      -Leadership communication around culture, growth, and inclusion often sounds polished but doesn’t reflect day-to-day reality. The message and the lived experience remain far apart. -HR and senior leadership have been aware of ongoing concerns in Customer Success for some time, but the only visible shift has been turnover. The calmer atmosphere now reflects attrition, not improvement. -The new review and career pathing processes look good on paper but are largely performative, with little real execution or meaningful development behind them -Product reliability and customer experience remain inconsistent, while internal focus leans more on process and perception than on addressing root issues

      Viewing 73 - 75 of 460 Reviews
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      Glassdoor has 488 Reputation reviews submitted anonymously by Reputation employees. Read employee reviews and ratings on Glassdoor to decide if Reputation is right for you.