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      ResultsCX

      Engaged Employer

      ResultsCX reviews

      3.5

      63% would recommend to a friend

      (1,980 total reviews)
      avatar

      Gautam Thakkar

      58% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      ResultsCX has an employee rating of 3.5 out of 5 stars, based on 1,980 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ResultsCX employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Jan 23, 2023

      Disappointing Work Environment

      Licensed health insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Decent Pay - Friendly co-workers and supervisors

      Cons

      - Operations Managers and HR were impossible to work with and not willing to be flexible just to meet metrics and save face - Experienced technical issues for 4 months, was unable to make a single sale or call the whole time due to this, and was expected to go right into taking calls once tech issues were resolved with 1 hour of "training" to catch me up to speed - Was told to clock out at certain points due to technical issues from their end even though I reached out to Better Business Bureau and was told that companies are liable for pay if technical issues occur on their end

      2.0
      Jan 20, 2022

      Sarcastic Management / broken promises

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There really arent any pros besides your schedule staying the same.

      Cons

      Was promised a sign on bonus, raise, and weekends off before hiring. During training we were told that wasnt true. Super strict policies that you can and will get fired for at the drop of a hat. Management is very sarcastic and expects you to know everything. Training is cumbersome and doesnt prepare you well for once you get on the phones. When sick and you call out you are reduced hours for weeks. Even if you provide a doctors note. Systems are constantly crashing or having issues. The pay is really low compared to what you have to deal with. Managers do everything they can to not get on the phone when a supervisor is requested. Alot of times theres no supervisors available to handle questions or upset customers and the supervisors act high and mighty and make you feel stupid for asking a basic question.

      1.0
      Nov 5, 2021

      Discriminatory trainers

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      basic hulu account limited access

      Cons

      - Discriminator inappropriate leadership - Poor salary compared to all competitor companies - Terrible training staff and hr support - Terrible benefit plans and healthcare options

      Viewing 28 - 30 of 1,980 Reviews
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      ReviewsResultsCX reviews

      Glassdoor has 2,272 ResultsCX reviews submitted anonymously by ResultsCX employees. Read employee reviews and ratings on Glassdoor to decide if ResultsCX is right for you.