The Worst Job I've Ever Had
Pros
Sleeping in late, I guess? There honestly were not many positive elements to this job, but I'll try to breakdown the experience I had in this box. Basically, you're brought on and hired right away. I assumed this might have been the case for me because I was extremely over-qualified but no, it's like this for pretty much anyone. I was drug tested on site and while I'm clean, I was told by others later that they smoked marijuana literally on the trip to their interview and still passed the drug test. Maybe it's just this Martinsville location, but I'm leery about that test. Anyways, being turned away by Results should honestly be a serious diss that will resonate with nearly anyone. They will hire anyone and if you're desperate there is a job for you there. After that, I moved on to the training course, which was pretty easy, and actually was a really great way to get to know people in your training class! I hated how late this was (our shift was 5PM-1AM) however, it wasn't that bad! My training instructor was pretty competent! I have very few complaints about this part of the process beyond what was inevitable. Also, for the work, the pay really wasn't too bad. $10/hour isn't great money, but in Martinsville, VA it's pretty manageable. Plus, I live just 15 minutes away so, for me, it was not bad work in that regard.
Cons
The management here is terrible and I honestly think that's a nice way of putting it. My trainer was a nice guy but after training, you move onto something called "grad school" and let's just say even the strictest of actual graduate schools in this country don't have this toxic of an environment. Part of it is that when you're working this late at night, calls are going to usually be by angry people anyway. Sometimes, it's because Comcast products have been getting worse and worse and people really do have a decent gripe. Honestly, in my experience, even when customers were nearly foaming at the mouth with anger *they usually had a right to be.* I think management at this joint usually forgets that and just tells CSRs to just tell them something so they'll move on. This is not to forget that fact that in just 3 weeks in grad school I was yelled at twice by two different managers for asking questions, and when their advice was wrong they just proceeded to yell at me. This was the big turn off for me. Nothing about the job was particularly lucrative to begin with, but this sealed the deal. I'm glad I don't work there anymore.