ResultsCX reviews

Management. Management. Management. The upper management seemingly have no idea what they are doing as most of the people they seem to promote lack your basic qualifications for the position. Also, any concerns that Agents (the grunts if you will) have are usually brushed aside, especially if those concerns are about the management itself. They preach openness, care, and transparency, but it's obviously a facade. For some though, this may not be relevant as it is a good place to work if you're just showing up for the check and don't care about your higher ups.

The downsides include: - Confusing management - You're treated like a number - Depending on client, is way too focused on metrics at times - Bad communication when it comes to technical remote problems - Relies on supervisors to give you information about the client/results and this isn't always reliable in my experience - Can get rid of you without a moments notice, even when they don't pull you into a meeting beforehand (some of this is due to client, but they get rid of you if there's trouble with the client for whatever reason) - They have lied about me transitioning to a new client, then changed their mind without informing us on what even happen d - Most of my original team I worked with, including my favorite supervisor, left very quick into this company (at least when I started working) - The pay isn't enough for the amount of work you do