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Revention

Now known as HungerRush

Is this your company?

Revention reviews

3.5

64% would recommend to a friend

(121 total reviews)

Perry Turbes

Not enough data to show CEO approval

65% positive business outlook

Revention has an employee rating of 3.5 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Revention employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

121 reviews
2.0
Apr 28, 2015
Recommend
CEO approval
Business Outlook

Pros

The coworkers are great and for anyone in the IT industry looking for an entry level position the "customer service" department is a pretty decent start. There is an arcade and a massage person there but for those in the customer service department there isn't much opportunity to take advantage. Honestly though, I've never had a better group of coworkers anywhere I've ever worked. Just about anyone not in management is awesome. There are a couple people in management who are decent but they are pretty new so take that with a grain of salt.

Cons

When a certain person in a certain position that I will not name does not like you, you will find yourself put in predicaments designed for you to fail or become frustrated in order for them to bait you into either quitting or getting yourself fired. You will find yourself with literally the worst schedule possible, phantom write ups for things everyone does but since you are not liked they use it in attempt to get rid of you. They don't follow their own protocol. Asking a question will get you in trouble if this certain person cannot answer it because they will take it as you being condescending. If you work a bad schedule you don't get a chance to take advantage of the "perks". There is no room for growth if you are young and have greater aspirations. Communication is minimal. Your "boss" is someone who does not understand or have the ability to halfway do your job. You are always wrong even when you are right. In fact, you are wrong for being right. You are told to follow rules that even the people who make the rules do not follow them. There is not enough "technical" work for a customer service tech so their is a short ceiling on what you can learn as far as networking and actual IT goes. There is a certain person whom will panic or overreact over literally nothing and stand behind you with their pelvis aimed at your back as a form of micromanagement which makes many of the techs uncomfortable. HR is just used as a device to weed out anyone who isn't a company guy. You literally cannot got to HR with a grievance because it will just get you fired. If you are doing something that is not right and were never told the right way to do it they will first write you up and then show you the right way. Don't get caught trying to learn on your own. Rules can change randomly and also conveniently enough to write people up or fire them. Most of the positive reviews here on glassdoor are not organic, they are manufactured to make this place seem like it's one of the best places to work but it's really just a selling point to get you into the company. They try to convince you to take the job at your interview like a salesman. It's more of a sales company than a technology company which explains why lip service is more appreciated than logic. You will never get a "thank you" or a "good job" especially if you are not liked by a certain someone. If you are in the customer service department you are treated like the redheaded stepchild. Hard work does not pay off. The software itself is glitchy and has an infestation of bugs. They tell to you to keep it "revention real" by lying to customers. Honesty is frowned upon. Suggestions will get you written up. Logic also will get you written up. They will fire people to avoid giving them a raise. The employee reviews are a joke and cannot be taken serious. If you are not a good company slave your review will be more like an insult. After this glassdoor review they will have someone do damage control and crap all over it in attempt to make it look like I was really a bad employee. Then there will be another fake review done by a "company person" to try and balance out this bad review with a good one. That's a bunch of nonsense. Nobody in the customer service department leaves on good terms. That should tell you something. Leaving a two week notice can also get you fired. That should tell you something. A certain someone just has a power trip at times and tries to bully you and intimidate you in a corporate fashion. For anyone who wants to work for this company I advise you to watch the words and the body language of the person giving you that second interview. Read between the lines and pay attention to details. Don't just be happy to get a job. You have to really analyze this place or you will end up disgruntled and unhappy. Another thing too is your yearly salary is based on a 45 hour work week instead of 40 hours so if you take away the overtime you aren't making any money. The training is just one week and that ain't enough because they expect you to know everything even though a certain person who cannot be named doesn't even know 1% of how to use the software. And lastly, you will see many friends quit or get fired. People quit or get fired left and right at this place. How can anyone feel like they have job security when when the turnover is so high?

avatar
Revention Response
11y
Thanks you very much for sharing your experience with Revention. A fast growth company requires strategy and change to adapt to the ever changing demands. This constant change can be frustrating for certain individuals who would prefer a more idle environment. Yes – Revention does encourage their employees to review their job experiences at Revention on Glassdoor. Actually Glassdoor created the template that they recommended that Revention send to all employees so they know about this employment website. Unfortunately some employees have their work experiences abruptly shortened which seems to be very impactful based on your tone. Revention’s standards for the Customer Service Department are very high – Unfortunately not everyone can meet Revention’s requirements. My suggestion would be to take the same energies you’ve exuded during this review and locate a career path or company that will have a positive impact on your life. We wish you the best of luck and thanks again for your comments.
1.0
Dec 2, 2014
Recommend
CEO approval
Business Outlook

Pros

You have a job and a paycheck. Also the customer support employees are pretty cool since they know what you are going through and know that this department is crap.

Cons

Management is sneaky. They called me while I was working the overnight to tell me that there was a mandatory meeting at 4:30 pm, and when I show up for the "meeting", instead I was terminated because of something so simple as updating case notes. Instead of just writing you up for something that simple, apparently they felt the need to terminate immediately. I only had one warning before hand so if that isn't the definition of being deceitful and unprofessional, I don't know what is. I feel sorry for anyone who decides to work for this job especially if you sign up for tech support. This department is the red-headed step child of the family. You go into this department, there is not one person in there that sincerely believes this is a top company to work for. This company only cares about sales and does not care one bit for the department that has to support the product they sale. The only people who are actually saying nice things about this company are probably in sales, or someone that is paid to put a nice review so that they don't look as shady as they really are. When i first started one year ago, it was a fun place to work. I truly enjoyed this company and believed that they were a great place to work for. You could use the wifi password, bring in your laptop\tablet into the office to use whenever you weren't on a call(which was nice for those working overnights since this is a 24/7/365 job), use bluetooth headsets, play in the arcades room, watch movies in the break room, and the morale of the department was really good and you could see it in the way people acted. Everyone was so friendly and happy. Now, you have none of those perks, besides the arcade room, which you better hope you don't work after 5pm or you will never get to use it since they shut it down. I don't know what changed, but apparently when you become a millionaire, all that matters anymore is making money and not truly caring about the needs for those who support your product. If you want to work for this company, do not work for customer support. I feel sorry for anyone that believes the lies about this being a top company to work for.

avatar
Revention Response
11y
We appreciate your feedback. We do our best to provide an excellent work environment in which everyone can feel comfortable and happy. This is also an environment that requires employees to have a high level of performance. We retain employees that are career-minded, and thrive in a fun but challenging work environment. It sounds like video games, movies, and personal time on your laptop are important to you. While perks are important to us too, providing excellent customer service and maintaining a high quality of work are what we tend to focus on more than anything. We did hear what you said and as of Friday 12/12 we have an arcade game available for 24/7 use in the Customer Service department. Thanks for the suggestion! Good luck in your future endeavors.
5.0
Dec 23, 2016

Loving It

Recommend
CEO approval
Business Outlook

Pros

Used to work in a restaurant business. Tired of the long hours then. Now I get to work in a tech company with decent hours, and still be in the hospitality industry. And I get paid to travel. Management is fair and open, and constantly watching out for our interests.

Cons

I fly all over the country to install and some of the clients are rude and difficult. Nature of the business, I guess.

Viewing 4 - 6 of 121 Reviews

Glassdoor has 121 Revention reviews submitted anonymously by Revention employees. Read employee reviews and ratings on Glassdoor to decide if Revention is right for you.