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      Reynolds American

      Engaged Employer

      Reynolds American reviews

      3.2

      53% would recommend to a friend

      (1,797 total reviews)
      avatar

      David Waterfield

      65% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      Dec 7, 2021

      This ship is going down….

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people, but they’re all jumping ship, look at LinkedIn and you’ll see how many talented people are leaving weekly! It’s so sad.

      Cons

      Zero accountability from those in HO making constant changes that have damaged the reputation Reynolds worked so hard to build. The team use to be know as the category advisers but have lost their customers trust because of the constant flood of useless products that don’t sell. The hardest working part of the company (TM’s) are being robbed of their hard work by unrealistic goals that make it nearly impossible to hit their quarterly SIP goals. This means they lose thousands of dollars of income because the BAT team/Global Graduates at HO who make the big bucks, can’t properly forecast, causing shortages of the top selling items. ** Most important, BAT does no Value their people, they are all numbers!

      avatar
      Reynolds American Response
      4y
      We appreciate your review. We strive to provide our employees with an environment in which each person feels heard. Thank you for your feedback.
      1.0
      Oct 6, 2021

      Such Shame!!

      Territory manager iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid time off for having babies, holidays and vacation--if you can take it

      Cons

      A complete disaster of late. I used to be able to feel comfortable telling people I work for a to account company because of how well they took care of us. Didn't used to be micromanaging slave drivers. Since BAT took over they have almost tripled our work load. They do not care about the field. One of the leaders in our company was heard calling us "field rats". We were very profitable when they bought us in 2017. We could be more profitable than we are now but they keep sending signage that has the EXACT SAME MESSAGE but in a different color, nonstop brand launches for products that DO NOT SELL. they sit on the shelves and then we're forced to send more to our customers on a pre-book in an attempt to hit unattainable goals. Our relationships with our customers are irreparable. Literally everyone o know that works for this company is looking for another job. Such a shame!!! "We are embarking on an exciting new transformation journey. " Wanna make it exciting? Quit with all of these failed attempts at product launches and FIRE the idiots that are making everyone's lives miserable.

      avatar
      Reynolds American Response
      4y
      Our company is transforming, and as part of that journey we strive to provide our employees with an environment in which each person feels heard. We appreciate your feedback.
      2.0
      Aug 15, 2021

      Avoid This Employer

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Since being acquired by British American tobacco there are no longer any pros unless you are woke but don’t want to work.

      Cons

      Since being acquired by British American tobacco there is no loyalty to employees no clear direction and no apparent desire to excel in the marketplace.

      avatar
      Reynolds American Response
      4y
      We are on an exciting journey to transform the organization. Thank you for being a member of the Trade Marketing account team for the past 10 years.
      Viewing 37 - 39 of 1,797 Reviews
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      ReviewsReynolds American reviews

      Glassdoor has 1,905 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.