Reynolds American reviews

3.2

53% would recommend to a friend

(1,797 total reviews)
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David Waterfield

65% approve of CEO

56% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
1.0
May 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Overall the benefits were really good and great people to work with.

Cons

The culture transitioned from feeling valued to waiting for the next announcement that made your life more miserable. It seems at one point they tried toeing the line of bend but don't break, but eventually once trade marketing was broken they just decided to do a nice stomp and twist. Senior Directors and AVP's who once touted themselves as leaders quickly became silent and compliant. There were many examples of borderline aggressively shady business practices that impacted customers and employees.

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Reynolds American Response
4y
Thank you for your review. Our company is transforming, and as part of that journey, we strive to provide our employees with an environment in which each person feels heard. Please know, we use all of our employees' feedback to help us shape and improve our processes with the end goal of making the company a better place to work.
1.0
Feb 19, 2022

Sinking Ship

Recommend
CEO approval
Business Outlook

Pros

You work by yourself and don't have to interact with the people who are wrecking this company and destroying morale

Cons

All the cons you see from other reviews are accurate. There's not much more to add to what's been said. Reynolds was a good company to work for in the past, but BAT has ruined the culture, customer relationships, and our reputation. BAT doesn't understand the US market or our customers. They're entire strategy is to flood the market with as much product as possible. Then they keep magically changing the expirations dates, so the field isn't returning all the product that isn't selling. The best part of Reynolds was they cared about the people. BAT hates the people in their field and only gives a damn about the people in Home Office. Their dream is to continue whittling down the sales force until we only have regional KAMs working from the office and 3rd party making store visits. Diversity is great and all, but BAT is just another liberal woke company. They've made it very clear they will promote anyone who's not a white male regardless of performance, but based on their color, sex, or sexual preference. I guess BAT feels guilty since it was the British after all, who brought slavery to the colonies. At the end of the day BAT is trying to drive away employees so they don't have to lay people off and look bad. If they weren't so short sighted, they would understand it's the high performers that all don't feel appreciated. What are you going to do when all you're left with is the TMs, AMs, and DMs that are just going through the motions? It would blow managements minds if they knew which employees were actively looking for a new job.

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Reynolds American Response
4y
Thank you for being a part of our company over the years. Our organization is embarking on an exciting transformation journey. We appreciate your review.
1.0
Dec 13, 2021

Glad to Have Moved On

Recommend
CEO approval
Business Outlook

Pros

Salary, Vacation time, Company Car + Gas, Sick time

Cons

Is anyone going to point out the fly on the wall. All the positive reviews are short and sweet or with someone under a year? Unfortunately the negative reviews aren’t wrong, and the positive reviews are. I left Reynolds out of choice and it was the best thing for me. The job isn’t difficult, isn’t true selling more like account management. You get paid well for doing very little and constantly driving. You are by yourself a lot and get comfortable. You constantly talk to your peers because you don’t see anyone worth talking to on a daily basis. I can tell you, if anyone says they’re happy or they want to be there, they’re lying. They are enduring because the job is flexible, good benefits and company car. The past 5 years has been a steady decline. I was so damn proud to work for Reynolds now I am embarrassed. This past year, I would consistently wake up and say explicit words and not want to go to work. That ain’t living. The highlight of my tenure was the people. I met the most amazing people and created lasting friendships. But that didn’t shadow the fact there is no transparency, and no rhyme or reason to what you are doing. Bosses relaying information from the top down and shaking their head because they have conflicting thoughts, forcing out so much product it damages relationships, creating so many new products it doesn’t allow other new things to thrive. Reynolds is throwing the dart at the wall, and consistently missing. At the end of the day, this review is tame. A few months ago it might’ve read a little different.

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Reynolds American Response
4y
Our organization is on a transformation journey and we appreciate your feedback.
Viewing 40 - 42 of 1,797 Reviews

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