New restructuring will be the demise of RB's preferred relationship status w customers
Pros
Solid operations and sales teams in the field Largest marketing footprint in industry
Cons
C-level management and the new regime mindset of classic retail sales (CEO is former retail guy from OfficeMax) "Leadership" has not taken time or effort to understand fundamentals of the 60+ year business that was pioneered by captains of the industry. Attempting to place all aspects of the company into boxes that can be easily counted and measured. Focus is ENTIRELY on quarterly growth and supporting the dividend payment to shareholder. That IS important, but not as important as those daily customers who look to RB to help solve problems while building and reaffirming relationships that builds long-term success New 'enterprise' level restructuring of sales and operational processes is designed to keep the territory managers engaged with the customer ONLY to make a sale. All other aspects of the deal are now the responsibility of hourly employees and staff that have no connection (or care?) to the customer's needs. Classic retail-level service by a company that used to take immense pride in the relationships it had with customers. The CUSTOMER was most important. Now it's the Shareholder
