Schedule, Software systems, unknowledgeable managers, suspect pay.
The customer service department is conducted of 2 different entities 1. General Customer Service 2. Claims. I thank God I elected Claims everyday I work because the General Customer service is ALWAYS BUSY and I mean ALWAYS 100% of the time. There are times as a claim rep you have to transfer a caller to another department and to this day I've still yet to warm transfer a customer over because of the wait times smh. Claims is busy as well but no where near general customer service. Root is a smaller insurance company so with that said the software used to do our jobs suck so badly. There are like 5 apps we use and their all web based so you'll have a crazy amount of tabs to navigate through, the adjusters are so incapable of doing their job its ridiculous 8/10 the customer is needing to speak to their adjuster and they're never available. Back to back calls all day long for two 15 minute breaks and one 30 minute lunch. Typical customer service job with typical subpar management. My manager doesn't know anything and has to always get back with me.. Our team leads are more knowledgeable than them. You'll be paid $17 an hour and just like any call center job your duties will be more than you're compensated and they take for ever to process schedule changes no matter how well your stats are or how many new hiring classes come in smh.. and training is only like 6 days and then they throw you into a pit of calls with a messaging Skype system as your only life line and mind you your sup won't know anything so they can't help and they're always in meetings anyway
